Santa Rosa Care Center

Safety & Inspections

Health deficiencies

National median: 7

8 above national median

Abuse citation

CMS has cited this facility for abuse in one of the two most recent reporting cycles.

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

5.39 hrs above national median

Registered nurse (RN)

0.40 hrs

Licensed practical nurse (LPN)

0.92 hrs

Certified nursing aide (CNA)

3.16 hrs

Physical therapy

0.01 hrs

Quality rating trend

Overall rating improved from 1 to 3 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home

Capacity

144 certified beds · ~116 avg residents/day (81% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Santa Rosa Care Center is a 144-bed for-profit skilled nursing facility located in Tucson, Arizona. It holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, featuring a 5-star rating in quality measures and a 4-star rating for staffing. The facility's most recent health inspection resulted in a 2-star rating.

Location

1650 N Santa Rosa Ave, Tucson, 85712, Tucson, AZ

Recent reviews

• a kirby ★☆☆☆☆ February 22, 2026

  The staff is horrible They starved me for over a year They treat my wife like crap And they treat me even worse do not send any loved ones to this place

• Jaime Mc ★★★★★ February 2, 2026

  Santa Rosa has been a blessing! The staff have been so kind and attentive. They genuinely care about the wellbeing of their residents. Highly recommend!

• Shannon Koenen ★★★★★ January 23, 2026

  I am a hospice nurse and I frequently visit Santa Rosa to see my patients. The staff here are so nice and I have never had an issue communicating with the nurses. Everyone works well together and you can tell the staff genuinely care about the residents.

• Brenda ★★★★★ January 18, 2026

  Santa Rosa is under new management, and the care provided is truly exceptional. From the moment we arrived, we felt genuine compassion and kindness from every single staff member. The clinical and therapy care went above and beyond, and it was clear that our loved one was treated with dignity and respect. The staff took the time to listen, answer questions, and support our family every step of the way. During such a difficult time, their care and understanding meant more than words can express. We are deeply grateful!

• C Tequida ★☆☆☆☆ January 15, 2026

  This place has deteriorated significantly since the new management company took over a couple of months ago. They have cut corners on the quality of care by reducing the staff-to-patient ratio, which has caused a significant decline in the care residents receive. My relative is completely dependent on the staff for all essential care, including feeding, hydration, shaving, bathing, changing diapers, and dressing, due to his disability.<br><br>Here are specific incidents illustrating the unacceptable standard of care:<br><br>Dehydration and Neglect:<br>I visited my relative after work around 5:15 p.m., and he was laying in his bed looking miserable.<br>He mumbled that he was thirsty and had been yelling for assistance, but the staff was too busy running around to assist him with fluids.<br><br>Prolonged Soiling and Inadequate Staffing:<br>On another visit around 5 p.m., I asked a CNA when my relative had been moved from his bed to his wheelchair. The CNA stated he had been up since the morning and not placed back in bed. My relative is a hemiplegic (paralyzed on one side) and wears diapers because he cannot use the bathroom independently. This meant he had been sitting in a soiled diaper all day.<br><br>Dismissive Response to Concern:<br>"I informed the CNA that my brother's clothes were wet due to the soiled diaper. The CNA apologized, explaining that due to understaffing (specifically, only two staff members were available on the floor), they did not have the capacity to change him at that time. My relative was not changed until after the dinner service had concluded for all unit residents and were being transferred to their beds/rooms."<br><br>These incidents are just a few examples of the many that have occurred under the new management. This level of neglect is unacceptable.<br><br>Fortunately, we were able to move my relative to another facility, ensuring the new location was not affiliated with the same management organization."

Frequently asked questions

What is the overall CMS rating for Santa Rosa Care Center?

Santa Rosa Care Center has an overall CMS rating of 3 out of 5 stars.

How did Santa Rosa Care Center score on health inspections?

Santa Rosa Care Center received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Santa Rosa Care Center?

Santa Rosa Care Center has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Santa Rosa Care Center have?

Santa Rosa Care Center has 144 certified beds.

Does Santa Rosa Care Center accept Medicare or Medicaid?

Yes, Santa Rosa Care Center accepts Medicare and Medicaid.

Where is Santa Rosa Care Center located?

Santa Rosa Care Center is located at 1650 N Santa Rosa Ave, Tucson, 85712, Tucson, Arizona.

How can I contact Santa Rosa Care Center?

You can reach Santa Rosa Care Center by phone at +1 520-795-1610.

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