Carmel Hills Care Center
Monterey, California
23795 Holman Hwy, Monterey, 93940
Carmel Hills Care Center Quality & Safety Report
Good
CMS Official Overall: 5★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.69 hrs
- Licensed practical nurse (LPN) 0.84 hrs
- Certified nursing aide (CNA) 2.70 hrs
- Physical therapy 0.00 hrs
Quality rating trend
Overall rating improved from 2 to 5 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Rehabilitation center
- Capacity
- 99 certified beds · ~93 avg residents/day (94% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Carmel Hills Care Center is a 99-bed, for-profit skilled nursing facility located in Monterey, California. The center holds a 5-star overall rating from the Centers for Medicare & Medicaid Services, including a 5-star rating for staffing and a 4-star rating for health inspections. Quality measures at the facility are currently rated at 3 out of 5 stars.
Location
23795 Holman Hwy, Monterey, 93940, Monterey, CA
Recent reviews
- Dr. Sanaz ★★★★★ March 13, 2025
My father was at this facility for 21 days and received excellent care! We were so pleased with the overall care! Everyone was so professional and helpful. The Medical Director was exceptional! He was so knowledgeable and compassionate! All the staff, from management, nurses, nursing assistants, PT, OT, social worker, activities (I hope I didn't miss out any) were wonderful! I used to visit my dad everyday, usually twice a day and felt so comfortable with the care, like he was home and was surrounded by professionals that felt like a loving family. The food was great and the facility and the grounds are beautiful. We are so blessed to have access to this amazing facility. My father and I thank you for the bottom of our hearts and highly recommend Carmel Hills Care Center!
- Carol Meserve ★★★★★ November 24, 2023
I want to personally thank everyone at Carmel Hills. My grandma has had rehabilitation here, going on number 3. All of our family gets together every night and has dinner together. So when grandma has health issues we just cook and take dinner to Carmel Hills and they open their dinning room for us. This year was Thanksgiving.,not only did they open the dinning room ,they decorated it also. What a great care facility, they make us feel like a big family. This means more than they will ever know.THANK YOU
- Sara Tanner ★★★★★ July 17, 2023
I was there for ~2week after back surgery. The team that worked with me were friendly, concerned and very helpful. I especially appreciated that as I improvement they stayed by but let me go at my very slow pace. The food was nutritious although not my favorite.(but I'm picky about food). Thanks to all in station 1.
- William Ashby ★★★★★ April 27, 2023
My wife, Grace just spent three weeks at Carmel Hills Care Center recovering from hip surgery. The care was beyond belief. It was excellent I can’t imagine a better place. They treat her like a princess. Someone was always available to take care of her needs. It’s very impressive because everybody has worked there for years. There are no new people! Nobody wants to be there, but if you need this type of care, this is the place to go to thank you so much for all the people that took care of Grace and gutter on the road to recovery.
- Daniel Arruiza ★☆☆☆☆ March 5, 2023
It's true, theft is normal here. It's like a daily activity. I came from the Veterans Hospital for physical therapy right after my knee replacement. On my first hour here, Leticia went through my personal belongings. I thought it was just something they do. She took clothing, medical devices, t-shirts, polo shirts, things of value. All those things never came back. Though I did get a couple t-shirts, damaged and unwearable. I reported it to management. They said, well, she's been here 13 years. They actually accepted it. When I left, she was still happily working there. This place tolerates theft. Since most of the patients here are old and unaware, they thought I was one of them, incoherent and unaware what's happening around me. Surprise! I'm very aware of what's happening. Especially when someone steals my personal belongings. If you, or a loved one, comes here, do not bring anything of value. If you do, it will be stolen.
Frequently asked questions
- What is the overall CMS rating for Carmel Hills Care Center?
- Carmel Hills Care Center has an overall CMS rating of 5 out of 5 stars.
- How did Carmel Hills Care Center score on health inspections?
- Carmel Hills Care Center received a health inspection rating of 4 out of 5 stars from CMS.
- What is the staffing rating for Carmel Hills Care Center?
- Carmel Hills Care Center has a staffing rating of 5 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Carmel Hills Care Center have?
- Carmel Hills Care Center has 99 certified beds.
- Does Carmel Hills Care Center accept Medicare or Medicaid?
- Yes, Carmel Hills Care Center accepts Medicare and Medicaid.
- Where is Carmel Hills Care Center located?
- Carmel Hills Care Center is located at 23795 Holman Hwy, Monterey, 93940, Monterey, California.
- How can I contact Carmel Hills Care Center?
- You can reach Carmel Hills Care Center by phone at +1 831-624-1875.
Nearby facilities
- Windsor Monterey Care Center 1.0 mi
1575 Skyline Dr, Monterey, 93940
- Cypress Ridge Care Center 1.1 mi
1501 Skyline Dr, Monterey, 93940
- Westland House 1.6 mi
100 Barnet Segal Lane, Monterey, CA, 93940
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.