New Orange Hills
Orange, California
5017 E Chapman Ave, Orange, 92869
Sunday,8AM,8PM, Monday,8AM,8PM, Tuesday,8AM,8PM, Wednesday,8AM,8PM, Thursday,8AM,8PM, Friday,8AM,8PM, Saturday,8AM,8PM
New Orange Hills Quality & Safety Report
Average
CMS Official Overall: 2★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.31 hrs
- Licensed practical nurse (LPN) 2.12 hrs
- Certified nursing aide (CNA) 2.39 hrs
- Physical therapy 0.12 hrs
Quality rating trend
Overall rating declined from 3 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home
- Capacity
- 145 certified beds · ~135 avg residents/day (93% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
New Orange Hills is a 145-bed for-profit nursing facility located in Orange, California, operated by a corporation. The center holds a 2-star overall rating from CMS, reflecting 2-star ratings in both staffing and health inspections. Despite these scores, the facility maintains a 4-star rating regarding clinical quality measures.
Location
5017 E Chapman Ave, Orange, 92869, Orange, CA
Recent reviews
- regina ekhaml ★★★★★ February 7, 2026
It was great except the small was kinda strong . All the employees were great very helpful !! The front desk girl was so nice !! It was a great visit !!! Our friend looked happy and healthier thank we have seen her in a while !!
- Dung Nguyen ★★★★★ February 2, 2026
Excellent services !
- Long Truong ★★★★☆ December 28, 2025
Too slow to check in by asking too much details
- Felipe Perez ★★★★★ December 20, 2025
R.N's, L.VN's,C.N.A's and the rest of the staff have always been very helpful, courteous and professional. I appreciate all you do for my brother. God bless you all. Thank you.
- Jayne Shinoda ★★★☆☆ December 19, 2025
Staff is competent and engaged but understaffed thus longer wait times for assistance. The parking lot is inadequate for staff and visitors with cars double parked creating a safety problem if emergency can't get in. Cell phone only 0 to 2 bars in many areas.9l
Frequently asked questions
- What is the overall CMS rating for New Orange Hills?
- New Orange Hills has an overall CMS rating of 2 out of 5 stars.
- How did New Orange Hills score on health inspections?
- New Orange Hills received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for New Orange Hills?
- New Orange Hills has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does New Orange Hills have?
- New Orange Hills has 145 certified beds.
- Does New Orange Hills accept Medicare or Medicaid?
- Yes, New Orange Hills accepts Medicare and Medicaid.
- Where is New Orange Hills located?
- New Orange Hills is located at 5017 E Chapman Ave, Orange, 92869, Orange, California.
- How can I contact New Orange Hills?
- You can reach New Orange Hills by phone at +1 714-997-7090.
Nearby facilities
- Chapman Global Medical Center D/P Snf 1.5 mi
2601 East Chapman Avenue, Orange, CA, 92869
- Healthbridge Children'S Hospital - Orange D/P Snf 2.0 mi
393 S Tustin St, Orange, CA, 92866
- Orange Healthcare & Wellness Centre, Llc 3.6 mi
920 West La Veta Street, Orange, CA, 92868
- Mainplace Post Acute 4.2 mi
1835 West La Veta Avenue, Orange, CA, 92868
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.