Maclay Healthcare Center
Sylmar, California
12831 Maclay St, Sylmar, 91342
Sunday,7AM,11PM, Monday,7AM,11PM, Tuesday,7AM,11PM, Wednesday,7AM,11PM, Thursday,7AM,11PM, Friday,7AM,11PM, Saturday,7AM,11PM
Maclay Healthcare Center Quality & Safety Report
Poor
CMS Official Overall: 2★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $297,315
- Special Focus Facility
- CMS has identified this facility as having a sustained record of serious quality issues. SFF facilities are inspected twice as often as standard facilities.
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.36 hrs
- Licensed practical nurse (LPN) 1.25 hrs
- Certified nursing aide (CNA) 2.63 hrs
- Physical therapy 0.00 hrs
Quality rating trend
Overall rating stable at 2 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home
- Capacity
- 141 certified beds · ~122 avg residents/day (87% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Maclay Healthcare Center is a for-profit, 141-bed skilled nursing facility located in Sylmar, California. The center holds a 2-star overall rating from CMS, reflecting a 1-star health inspection rating, a 3-star staffing rating, and a 5-star rating for quality measures. It is operated as a corporate-owned entity providing long-term care and rehabilitative services.
Location
12831 Maclay St, Sylmar, 91342, Sylmar, CA
Recent reviews
- Maria Hindmon ★☆☆☆☆ January 18, 2026
This place Sucks! They pretend their giving your love ones the therapy they need but they're NOT. Kaiser confirmed that if Maclay gave my brother therapy he would at least know how to use his strength on his left side after his stroke. My brother didn't know shit because he didn't learn it from them. And my brother couldn't talk after the stroke, that's probably why they didn't take care of him. They just want to get paid for doing nothing! It's a HORRIBLE place to be in. We pulled out my brother from that place and took him to Northern California. Now he can stand and walk short distances, can talk simple phrases. My brother would've probably Rot in that hell had we not worked on getting him out . If you love someone please don't put them in this place ! I have nothing good to say about this place.
- Michael Bentley ★★☆☆☆ December 13, 2025
Nurses are great but I paid to have my streaming channels work. None do and the internet is weak. Tried maintenance. Their reply was not my yob.
- Belvis Munoz ★★★★★ September 10, 2025
Es un lugar para rehabilitación muy bueno, un servicio al cliente excelente, sus empleados dan lo mejor para los residentes, trabajando en equipo y así poder realizar todas las necesidades de los pacientes.
- Nidia Amparo Molina Gomez ★★★★★ September 8, 2025
Buen servicio personage muy amable recepción muy gentil Si lo recomiendo!!!! 👍
- Jesamin Esquén ★★★★★ August 28, 2025
It's the best experience I've had, very good nurses for patient care.
Frequently asked questions
- What is the overall CMS rating for Maclay Healthcare Center?
- Maclay Healthcare Center has an overall CMS rating of 2 out of 5 stars.
- How did Maclay Healthcare Center score on health inspections?
- Maclay Healthcare Center received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Maclay Healthcare Center?
- Maclay Healthcare Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Maclay Healthcare Center have?
- Maclay Healthcare Center has 141 certified beds.
- Does Maclay Healthcare Center accept Medicare or Medicaid?
- Yes, Maclay Healthcare Center accepts Medicare and Medicaid.
- Where is Maclay Healthcare Center located?
- Maclay Healthcare Center is located at 12831 Maclay St, Sylmar, 91342, Sylmar, California.
- How can I contact Maclay Healthcare Center?
- You can reach Maclay Healthcare Center by phone at +1 818-361-4455.
Nearby facilities
- Mountain View Conv Hosp 0.9 mi
13333 Fenton Avenue, Sylmar, CA, 91342
- Astoria Nursing And Rehab Center 1.5 mi
14040 Astoria Street, Sylmar, CA, 91342
- The Grove Post-Acute Care Center 1.6 mi
14122 Hubbard Street, Sylmar, CA, 91342
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.