Villa Mesa Care Center

Safety & Inspections

Health deficiencies

National median: 7

1 below national median

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.44 hrs below national median

Registered nurse (RN)

0.31 hrs

Licensed practical nurse (LPN)

1.08 hrs

Certified nursing aide (CNA)

2.42 hrs

Physical therapy

0.00 hrs

Quality rating trend

Overall rating improved from 3 to 4 stars over 18 data points.

Facility profile

Type

Nursing home · Nursing home

Capacity

99 certified beds · ~100 avg residents/day (101% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Villa Mesa Care Center is a 99-bed, for-profit skilled nursing facility located in Upland, California. It holds a 4-star overall rating from the Centers for Medicare & Medicaid Services, based on a 5-star health inspection rating, a 3-star quality measures rating, and a 1-star staffing rating. The facility is operated as a limited liability company and provides long-term care and rehabilitative services.

Location

867 E 11th St, Upland, 91786, Upland, CA

Recent reviews

• Jaz L. ★☆☆☆☆ January 27, 2026

  I would not recommend this skilled nursing facility based on our experience. A loved one stayed here for a period of time, and the overall level of care was deeply disappointing and concerning.<br><br>Rooms were overcrowded, with multiple patients sharing a small space and a single bathroom. Cleanliness was a consistent issue—the room and common areas did not appear to be properly cleaned on a regular basis.<br><br>Medication management was especially alarming. While medications were technically “passed,” there was no follow-through to ensure they were actually taken. On more than one occasion, when I went to visit my loved one in the morning, medication was found on the bed or even on the floor, which is extremely unsafe.<br><br>During the stay, our loved one developed multiple infections, which raised further concerns about hygiene practices, monitoring, and overall quality of care.<br><br>The lack of physical and occupational therapy was also frustrating. Therapy was minimal and inconsistent, which defeats the purpose of a skilled nursing stay for recovery and rehabilitation.<br><br>Call lights frequently went unanswered for long periods of time—sometimes HOURS. Patients who could not safely get out of bed on their own were left waiting to use the bathroom and, at times, left sitting in soiled diapers far longer than is acceptable.<br><br>The environment was also not conducive to rest or recovery. Nighttime noise from staff was excessive, making it very difficult for patients to sleep.<br><br>Communication and care coordination were poor. Staff often seemed untrained or unsure of what they were doing, caseworkers were not helpful, and there was no visibility of an attending physician during the stay.<br><br>Overall, this facility felt understaffed, poorly managed, and unable to provide the level of care that vulnerable patients deserve. Families should be very cautious when considering this place for a loved one.

• Veronica Franco ★☆☆☆☆ November 26, 2025

  Family member got worse.

• 49ers Rules ★☆☆☆☆ February 27, 2025

  The social worker Jennifer doesn’t know what goes on in that facility and poor communication.

• Harry Shuster ★☆☆☆☆ February 16, 2025

  Food was terrible. Fell no nurses helped had to ask cleaning staff for help. Social Worker is terrible. The 1st doctor I had does not see pts. 2nd doctor saw me 1 time. Social Worker was angry with me because I changed dr.<br>I am now in a place where food is great staff is wonderful. I would no go to Villa Mesa care in upland ca

• Teri Gilmore ★☆☆☆☆ November 22, 2024

  My husband had a stroke and is at this facility. It is a nightmare. They left my husband in a shitty diaper for 4 hours. The next night he needed to be changed and the male night nurse came in and turned the light off. The guy in the bed next to my husband has stage 4 bed sores and they don’t change him. His 2 daughters come every day to do it. The poor man had a catastrophic stroke so he can’t talk or do anything. Horrible place. At night the nurses are sleeping. I’ve seen them as I leave. This place needs to be shut down and nurses fired and credentials taken. This is elderly abuse for sure.

Frequently asked questions

What is the overall CMS rating for Villa Mesa Care Center?

Villa Mesa Care Center has an overall CMS rating of 4 out of 5 stars.

How did Villa Mesa Care Center score on health inspections?

Villa Mesa Care Center received a health inspection rating of 5 out of 5 stars from CMS.

What is the staffing rating for Villa Mesa Care Center?

Villa Mesa Care Center has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Villa Mesa Care Center have?

Villa Mesa Care Center has 99 certified beds.

Does Villa Mesa Care Center accept Medicare or Medicaid?

Yes, Villa Mesa Care Center accepts Medicare and Medicaid.

Where is Villa Mesa Care Center located?

Villa Mesa Care Center is located at 867 E 11th St, Upland, 91786, Upland, California.

How can I contact Villa Mesa Care Center?

You can reach Villa Mesa Care Center by phone at +1 909-985-1981.

Nearby facilities

• Upland Rehabilitation And Care Center 0.3 mi

  1221 E Arrow Hwy, Upland, CA, 91786

• Heritage Park Nursing Center 1.0 mi

  275 Garnet Way, Upland, CA, 91786