Saint Mary Home
West Hartford, Connecticut
275 Steele Rd, West Hartford, 6117
Saint Mary Home Quality & Safety Report
Below Average
CMS Official Overall: 3★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.71 hrs
- Licensed practical nurse (LPN) 0.81 hrs
- Certified nursing aide (CNA) 2.30 hrs
- Physical therapy 0.05 hrs
Quality rating trend
Overall rating improved from 2 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Nursing home · Nursing home · Rehabilitation center
- Capacity
- 256 certified beds · ~194 avg residents/day (76% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Saint Mary Home is a 256-bed non-profit skilled nursing facility located in West Hartford, Connecticut. The center holds a 3-star overall rating from CMS, supported by a 4-star staffing rating and a 5-star rating for quality measures. Its most recent health inspection resulted in a 2-star rating.
Location
275 Steele Rd, West Hartford, 6117, West Hartford, CT
Recent reviews
- Rob M ★★★★★ February 12, 2026
Dedicated and friendly staff. Welcoming atmosphere and well kept up! Great team!
- Edgardo Mejias ★★★★★ January 29, 2026
Very professional and respectful.
- Barnes ★★★★★ January 13, 2026
Visited my uncle here for the holidays. It was very clean and the people were friendly. He’s been happy here. God bless the caregivers.
- Tanya Holmes ★☆☆☆☆ November 29, 2025
WORST CNA'S I HAVE EVER MET. VERY RUDE AND DISRESPECTFUL TO PATIENTS AND FAMILY. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE.
- Homer ★★★★☆ November 26, 2025
Warm and comfortable surroundings, very helpful and accommodating staff.
Frequently asked questions
- What is the overall CMS rating for Saint Mary Home?
- Saint Mary Home has an overall CMS rating of 3 out of 5 stars.
- How did Saint Mary Home score on health inspections?
- Saint Mary Home received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Saint Mary Home?
- Saint Mary Home has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Saint Mary Home have?
- Saint Mary Home has 256 certified beds.
- Does Saint Mary Home accept Medicare or Medicaid?
- Yes, Saint Mary Home accepts Medicare and Medicaid.
- Where is Saint Mary Home located?
- Saint Mary Home is located at 275 Steele Rd, West Hartford, 6117, West Hartford, Connecticut.
- How can I contact Saint Mary Home?
- You can reach Saint Mary Home by phone at +1 860-570-8200.
Nearby facilities
- Hebrew Center For Health And Rehabilitation 1.3 mi
1 Abrahams Blvd, West Hartford, CT, 06117
- West Hartford Health & Rehabilitation Center 1.4 mi
130 Loomis Dr, West Hartford, CT, 06107
- Autumn Lake Healthcare At West Hartford 3.9 mi
1 Emily Way, West Hartford, CT, 06107
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.