Douglas Manor
Windham, Connecticut
103 North Rd, Windham, 6280
Douglas Manor Quality & Safety Report
Below Average
CMS Official Overall: 1★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.61 hrs
- Licensed practical nurse (LPN) 0.98 hrs
- Certified nursing aide (CNA) 1.97 hrs
- Physical therapy 0.01 hrs
Quality rating trend
Overall rating declined from 2 to 1 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home
- Capacity
- 90 certified beds · ~85 avg residents/day (94% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Douglas Manor is a 90-bed, for-profit skilled nursing facility located in Windham, Connecticut. The facility holds a 1-star overall rating from the Centers for Medicare & Medicaid Services, based on a 1-star health inspection rating and 2-star quality measure rating. Despite these scores, the center maintains a 4-star rating for its staffing levels.
Location
103 North Rd, Windham, 6280, Windham, CT
Recent reviews
- Donna Hamilton ★★★★★ February 12, 2026
I stopped by Douglas Manor to visit a friend. It has been updated, it looked homey. The people were super friendly and helpful. The clients seem happy and content. I didn't get a bad smell because that's what I checked for as soon as I go into one of these places. The help is very good with the clients that I could see. So whatever you're doing keep it up you're doing a good job.
- Kristie Ferguson ★★★★★ January 30, 2026
Every time I have gone to visit my grandmother everyone there is very welcoming. The residents seem happy and look forward to the activities that are planned.
- joey knapp ★★★★★ January 14, 2026
Very nice nurse and staff they help people signing in to see the person you came to see and very polite staff thank you for helping me
- Tracy Evans ★★★★★ December 31, 2025
Clean, welcoming staff, nicely decorated lobby.
- Helen Makosky ★★★★☆ December 22, 2025
My sister has been at this facility for almost 4 months and I have been very pleased with her care. Nursing stall have been kind, helpful, responsive and good communicators. When there was a problem, I was notified quickly and she was moved into a different room. Communication with the social worker has been great and overall, I’m very pleased with the care she has been given. And she is doing really well. My family and I all live out of state and I am the only one able to visit and we are so grateful for the care she has been provided.
Frequently asked questions
- What is the overall CMS rating for Douglas Manor?
- Douglas Manor has an overall CMS rating of 1 out of 5 stars.
- How did Douglas Manor score on health inspections?
- Douglas Manor received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Douglas Manor?
- Douglas Manor has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Douglas Manor have?
- Douglas Manor has 90 certified beds.
- Does Douglas Manor accept Medicare or Medicaid?
- Yes, Douglas Manor accepts Medicare and Medicaid.
- Where is Douglas Manor located?
- Douglas Manor is located at 103 North Rd, Windham, 6280, Windham, Connecticut.
- How can I contact Douglas Manor?
- You can reach Douglas Manor by phone at +1 860-423-4636.
Nearby facilities
- Saint Josephs Living Center, Inc. 1.1 mi
14 Club Rd, Windham, CT, 06280
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.