Highlands Lake Center

Highlands Lake Center

Lakeland, Florida

Address

4240 Lakeland Highlands Rd, Lakeland, FL, 33813

Phone

+1 863-646-8699

5.0 /10

Highlands Lake Center Quality & Safety Report

Average

Inspections: 2★ (50%) Staffing: 3★ (25%) Quality: 4★ (25%)

CMS Official Overall: 2★ / 5

CMS data as of March 2026

This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →

19 health deficiencies

Safety & Inspections

Health deficiencies
National median: 7
19 above national median

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing
National median: 4.12 hrs
3.42 hrs below national median
Registered nurse (RN)
0.65 hrs
Licensed practical nurse (LPN)
0.64 hrs
Certified nursing aide (CNA)
2.02 hrs
Physical therapy
0.09 hrs

Quality rating trend

Overall rating stable at 2 stars across 18 data points.

Quality rating trend for Highlands Lake Center 1 2 3 4 5 Jun 24 Sep 24 Dec 24 Apr 25 Jul 25 Dec 25 Feb 26
  • Overall
  • Health inspection
  • Staffing
  • Quality measures

Facility profile

Type
Skilled Nursing Facility · Building
Capacity
179 certified beds · ~158 avg residents/day (88% occupancy)
Ownership
For profit - Corporation
Payment accepted
Medicare Medicaid (Medicare and Medicaid)

About

Highlands Lake Center is a for-profit corporate skilled nursing facility in Lakeland, Florida, featuring 179 certified beds. The center holds a 2-star overall rating from CMS, based on a 2-star health inspection score, 3-star staffing levels, and a 4-star rating for quality measures. It provides long-term care and rehabilitative services within Polk County.

Location

4240 Lakeland Highlands Rd, Lakeland, FL, 33813, Lakeland, FL

Frequently asked questions

What is the overall CMS rating for Highlands Lake Center?
Highlands Lake Center has an overall CMS rating of 2 out of 5 stars.
How did Highlands Lake Center score on health inspections?
Highlands Lake Center received a health inspection rating of 2 out of 5 stars from CMS.
What is the staffing rating for Highlands Lake Center?
Highlands Lake Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
How many beds does Highlands Lake Center have?
Highlands Lake Center has 179 certified beds.
Does Highlands Lake Center accept Medicare or Medicaid?
Yes, Highlands Lake Center accepts Medicare and Medicaid.
Where is Highlands Lake Center located?
Highlands Lake Center is located at 4240 Lakeland Highlands Rd, Lakeland, FL, 33813, Lakeland, Florida.
How can I contact Highlands Lake Center?
You can reach Highlands Lake Center by phone at +1 863-646-8699.

Nearby facilities

About this data

How to read this page

Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.

Where this data comes from

All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.

What to do next

Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →

Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.