Crystal Pines Rehab & Hcc
Crystal Lake, Illinois
335 North Illinois Avenue, Crystal Lake, IL, 60014
Friday,8AM,8PM
Crystal Pines Rehab & Hcc Quality & Safety Report
Poor
CMS Official Overall: 1★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $52,795
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.73 hrs
- Licensed practical nurse (LPN) 0.53 hrs
- Certified nursing aide (CNA) 1.96 hrs
- Physical therapy 0.07 hrs
Quality rating trend
Overall rating declined from 2 to 1 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Retirement community · Nursing home · Rehabilitation center
- Capacity
- 110 certified beds · ~77 avg residents/day (70% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Crystal Pines Rehab & Healthcare Center is a 110-bed for-profit corporate facility located in Crystal Lake, Illinois. According to Centers for Medicare & Medicaid Services data, the center holds a one-star overall rating, with one-star for staffing and two-star ratings for both health inspections and quality measures. The facility provides skilled nursing and rehabilitative services within a clinical setting.
Location
335 North Illinois Avenue, Crystal Lake, IL, 60014, Crystal Lake, IL
Recent reviews
- Howard Silver ★★★★☆ January 7, 2026
Iwanna is the best wound nurse I've had treat me. Maj, Nellie, and Angelica went above and beyond i can't speak highly enough of the tech Rachel. Management is sensitive to ones needs. Being understaffed is a huge issue. It sometimes took over an hour to respond to the call. The food is atrocious. I'm grateful for their care but ate very little of their food bringing my own. Over all if I ever require that level of care again, I would return without hesitation.
- Jacob Bolme ★☆☆☆☆ January 4, 2026
I understand that people may try their best but If possible I would always suggest going and checking a place out before sending a loved one anywhere. Unfortunately they are very understaffed. They are constantly out of important medications, and have no explanation as to why. Alot of these reviews prasing then are made by employees, acting like they were customers... kind of shady.... Everyone's experience is different I am sure, but ours was not positive whatsoever. I really hate leaving negative reviews, but Crystal pines has shown me no reason to make me believe they have the true interest of their patients at heart....
- Claudia ★★★★★ January 2, 2026
This place is great! All the departments are fantastic and they're always able to help. They did great setting up all my appointments and transportation. The nursing staff is wonderful and they are always going the extra mile. Everyone was good to me through my experience here!
- Freiwald Louise ★★★★★ November 25, 2025
Crystal Pines, in one week, completely handled a problem that I had for 6 weeks. Great care, service, wonderful people, highly recommend. A definite 5 out of 5.
- Jayden Hanson ★★★★★ November 20, 2025
This facility is great. I would definitely recommend this place. The workers here are also great and very kind.
Frequently asked questions
- What is the overall CMS rating for Crystal Pines Rehab & Hcc?
- Crystal Pines Rehab & Hcc has an overall CMS rating of 1 out of 5 stars.
- How did Crystal Pines Rehab & Hcc score on health inspections?
- Crystal Pines Rehab & Hcc received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Crystal Pines Rehab & Hcc?
- Crystal Pines Rehab & Hcc has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Crystal Pines Rehab & Hcc have?
- Crystal Pines Rehab & Hcc has 110 certified beds.
- Does Crystal Pines Rehab & Hcc accept Medicare or Medicaid?
- Yes, Crystal Pines Rehab & Hcc accepts Medicare and Medicaid.
- Where is Crystal Pines Rehab & Hcc located?
- Crystal Pines Rehab & Hcc is located at 335 North Illinois Avenue, Crystal Lake, IL, 60014, Crystal Lake, Illinois.
- How can I contact Crystal Pines Rehab & Hcc?
- You can reach Crystal Pines Rehab & Hcc by phone at +1 815-459-7791.
Nearby facilities
- Fair Oaks Health Care Center 1.4 mi
471 Terra Cotta Avenue, Crystal Lake, IL, 60014
- Pearl Of Crystal Lake, The 1.9 mi
1000 East Brighton Lane, Crystal Lake, IL, 60012
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.