Arc At Normal
Normal, Illinois
509 North Adelaide, Normal, IL, 61761
Arc At Normal Quality & Safety Report
Poor
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $192,219
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.38 hrs
- Licensed practical nurse (LPN) 0.52 hrs
- Certified nursing aide (CNA) 1.95 hrs
- Physical therapy 0.02 hrs
Quality rating trend
Overall rating stable at 1 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 141 certified beds · ~111 avg residents/day (79% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Arc At Normal is a 141-bed, for-profit skilled nursing facility located in Normal, Illinois, operated as a limited liability company. According to Centers for Medicare & Medicaid Services data, the facility holds a one-star overall rating, with one star for health inspections and two stars for both staffing and quality measures. The center provides long-term care and rehabilitative services within the Bloomington-Normal metropolitan area.
Location
509 North Adelaide, Normal, IL, 61761, Normal, IL
Frequently asked questions
- What is the overall CMS rating for Arc At Normal?
- Arc At Normal has an overall CMS rating of 1 out of 5 stars.
- How did Arc At Normal score on health inspections?
- Arc At Normal received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Arc At Normal?
- Arc At Normal has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Arc At Normal have?
- Arc At Normal has 141 certified beds.
- Does Arc At Normal accept Medicare or Medicaid?
- Yes, Arc At Normal accepts Medicare and Medicaid.
- Where is Arc At Normal located?
- Arc At Normal is located at 509 North Adelaide, Normal, IL, 61761, Normal, Illinois.
- How can I contact Arc At Normal?
- You can reach Arc At Normal by phone at +1 309-452-7468.
Nearby facilities
- Mclean County Nursing Home 0.7 mi
901 North Main, Normal, IL, 61761
- Loft Rehab & Nursing Of Normal 1.2 mi
510 Broadway, Normal, IL, 61761
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.