Willows Of New Castle
New Castle, Indiana
1023 N 20th St, New Castle, IN, 47362
Willows Of New Castle Quality & Safety Report
Average
CMS Official Overall: 3★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.37 hrs
- Licensed practical nurse (LPN) 1.40 hrs
- Certified nursing aide (CNA) 2.44 hrs
- Physical therapy 0.05 hrs
Quality rating trend
Overall rating improved from 2 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 95 certified beds · ~54 avg residents/day (57% occupancy)
- Ownership
- Government - County
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Willows of New Castle is a county government-owned skilled nursing facility in New Castle, Indiana, with 95 licensed beds. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, based on a 3-star health inspection score and 2-star ratings for both staffing and quality measures. The facility provides long-term care and rehabilitation services overseen by public administration.
Location
1023 N 20th St, New Castle, IN, 47362, New Castle, IN
Frequently asked questions
- What is the overall CMS rating for Willows Of New Castle?
- Willows Of New Castle has an overall CMS rating of 3 out of 5 stars.
- How did Willows Of New Castle score on health inspections?
- Willows Of New Castle received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Willows Of New Castle?
- Willows Of New Castle has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Willows Of New Castle have?
- Willows Of New Castle has 95 certified beds.
- Does Willows Of New Castle accept Medicare or Medicaid?
- Yes, Willows Of New Castle accepts Medicare and Medicaid.
- Where is Willows Of New Castle located?
- Willows Of New Castle is located at 1023 N 20th St, New Castle, IN, 47362, New Castle, Indiana.
- How can I contact Willows Of New Castle?
- You can reach Willows Of New Castle by phone at +1 765-529-9694.
Nearby facilities
- Waters Of New Castle, The 0.1 mi
1000 N 16th St, New Castle, IN, 47362
- Stonebrooke Rehabilitation Center 0.2 mi
990 N 16th St, New Castle, IN, 47362
- Hickory Creek At New Castle 0.2 mi
901 N 16th Street, New Castle, IN, 47362
- Glen Oaks Health Campus 3.3 mi
601 W Cr 200 S, New Castle, IN, 47362
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.