Pontchartrain Health Care Center

Safety & Inspections

Health deficiencies

National median: 7

15 above national median

Total federal penalties

$162,920

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

4.40 hrs near national median

Registered nurse (RN)

0.24 hrs

Licensed practical nurse (LPN)

1.28 hrs

Certified nursing aide (CNA)

2.36 hrs

Physical therapy

0.09 hrs

Quality rating trend

Overall rating declined from 2 to 1 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home

Capacity

182 certified beds · ~106 avg residents/day (58% occupancy)

Ownership

For profit - Corporation

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Pontchartrain Health Care Center is a 182-bed, for-profit corporate skilled nursing facility located in Mandeville, Louisiana. According to Centers for Medicare & Medicaid Services (CMS) data, the center holds a one-star overall rating, reflecting one-star ratings for health inspections and quality measures alongside a three-star rating for staffing.

Location

1401 Highway 190, Mandeville, LA, 70448, Mandeville, LA

Recent reviews

• THE ONE ★★★★★ February 3, 2026

  I know a lot of people have had some negative things to say about this facility! And to be Honest, I was scared when my Grandmother went in this facility!! However, she has been there for over a Year and I CANNOT SAY ENOUGH HOW AMAZING THE STAFF HAS BEEN, The Director herself, when I need something, she is ALWAYS THERE!! No matter the time! Ms Patti and Ms Robin are two of the MOST Caring people and have made this experience THE BEST!!!!!! I would NOT WANT HER ANYWHERE ELSE!!!! The CNA’s are phenomenal!! They Love my Grandma and she Loves Them! The entire Staff down to the receptionists!! Every person there goes OUT OF THEIR WAY TO MAKE SURE MY GRANDMA IS GOOD, I am informed!! I would recommend this Facility to ANYONE! My Grandma is My Mother, I would NEVER KEEP HER ANYWHERE TO WHERE SHE IS NOT TAKEN CARE OF!! When I Tell you, the go Out of Their Way to take care of the patients!!! Thank you to All the Staff even the Kitchen Staff! Absolutely AMAZING!!!!!! Thank You All for Being Amazing and going out of their Way to Take care of My Grandma (Mom)!! I don’t write Reviews, but This Facility Needs redemption!!!! And They Damn Sure Deserve It!! Thank You All for All You Do for The Woman That Raised Me!!!

• Emily Knight ★☆☆☆☆ November 9, 2025

  Horrible, stinks, linens dirty had to bring cases of water and cups straws. They told my father can't have water. Also, needs rails on bed. Recovering from a stroke. Smell is Horrible. Wishing I could mop and disinfect. Authorities will be notified.

• Kelly Fennessey ★☆☆☆☆ September 26, 2025

  Please don’t ever place your loved ones in this facility. My dad was able to walk using a walker before he went there, after he got there, they kept him in a wheelchair. My dad’s health got worse in there, 2 weeks after being there , he later passed away at a local hospital.

• Alesha Anders ★☆☆☆☆ September 15, 2025

  This place should be closed down. They didn't take care of my grandma good at all. She was walking when she went in. Now she is bed bond. They didn't take care of her hair or her skin. All her skin is peeling off her feet. She has sores in her head and scratches all on her back. She wear diapers now. She use to be able to go use the bathroom but they made her use diapers and stay in bed. They took her to the bank and cleaned out her entire account. They would release her. I asked to bring her home for a year. They wouldn't let me. I never met her Dr. They never called me for meetings, never updated me on her meds or health issues. If I could give this place 0 stars I would. They wouldn't even give me the corporate number to file a complaint. Thank God she is finally home after a year in a half. I got my work cut out for me but she will get better with my help. NEVER BRING YOUR FAMILY HERE!!!!!!

• Kim Shook ★☆☆☆☆ October 25, 2024

  This place is horrible!!! My mother was there for a week and we moved her out of there! It is ran by incompetent people who neglect your loved ones. I would not bring my dog there and I’m not joking. It is a hell hole.

Frequently asked questions

What is the overall CMS rating for Pontchartrain Health Care Center?

Pontchartrain Health Care Center has an overall CMS rating of 1 out of 5 stars.

How did Pontchartrain Health Care Center score on health inspections?

Pontchartrain Health Care Center received a health inspection rating of 1 out of 5 stars from CMS.

What is the staffing rating for Pontchartrain Health Care Center?

Pontchartrain Health Care Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Pontchartrain Health Care Center have?

Pontchartrain Health Care Center has 182 certified beds.

Does Pontchartrain Health Care Center accept Medicare or Medicaid?

Yes, Pontchartrain Health Care Center accepts Medicare and Medicaid.

Where is Pontchartrain Health Care Center located?

Pontchartrain Health Care Center is located at 1401 Highway 190, Mandeville, LA, 70448, Mandeville, Louisiana.

How can I contact Pontchartrain Health Care Center?

You can reach Pontchartrain Health Care Center by phone at +1 985-626-8581.

Nearby facilities

• Heritage Manor Of Mandeville 4.1 mi

  1820 W. Causeway Approach, Mandeville, LA, 70471