Complete Care At Heritage Llc
Dundalk, Maryland
7232 German Hill Road, Dundalk, MD, 21222
Complete Care At Heritage Llc Quality & Safety Report
Poor
CMS Official Overall: 2★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $129,919
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.79 hrs
- Licensed practical nurse (LPN) 0.65 hrs
- Certified nursing aide (CNA) 1.91 hrs
- Physical therapy 0.04 hrs
Quality rating trend
Overall rating improved from 1 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility
- Capacity
- 177 certified beds · ~153 avg residents/day (87% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Complete Care at Heritage LLC is a 177-bed, for-profit skilled nursing facility located in Dundalk, Maryland. Based on CMS data, the center holds a 2-star overall rating, with a 5-star rating for quality measures and a 1-star rating for health inspections. Staffing levels are rated at 2 stars, reflecting the facility's performance in clinical personnel oversight and direct resident care.
Location
7232 German Hill Road, Dundalk, MD, 21222, Dundalk, MD
Frequently asked questions
- What is the overall CMS rating for Complete Care At Heritage Llc?
- Complete Care At Heritage Llc has an overall CMS rating of 2 out of 5 stars.
- How did Complete Care At Heritage Llc score on health inspections?
- Complete Care At Heritage Llc received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Complete Care At Heritage Llc?
- Complete Care At Heritage Llc has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Complete Care At Heritage Llc have?
- Complete Care At Heritage Llc has 177 certified beds.
- Does Complete Care At Heritage Llc accept Medicare or Medicaid?
- Yes, Complete Care At Heritage Llc accepts Medicare and Medicaid.
- Where is Complete Care At Heritage Llc located?
- Complete Care At Heritage Llc is located at 7232 German Hill Road, Dundalk, MD, 21222, Dundalk, Maryland.
- How can I contact Complete Care At Heritage Llc?
- You can reach Complete Care At Heritage Llc by phone at +1 410-282-6310.
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.