Complete Care At Hagerstown
Hagerstown, Maryland
14014 Marsh Pike, Hagerstown, MD, 21742
Complete Care At Hagerstown Quality & Safety Report
Below Average
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $29,270
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.72 hrs
- Licensed practical nurse (LPN) 1.37 hrs
- Certified nursing aide (CNA) 1.90 hrs
- Physical therapy 0.06 hrs
Quality rating trend
Overall rating declined from 3 to 1 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 60 certified beds · ~85 avg residents/day
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Complete Care At Hagerstown is a 60-bed, for-profit skilled nursing facility located in Hagerstown, Maryland. It currently holds a 1-star overall rating from the Centers for Medicare & Medicaid Services, based on a 1-star health inspection rating and a 3-star staffing rating. The facility is rated 4 out of 5 stars for its clinical quality measures.
Location
14014 Marsh Pike, Hagerstown, MD, 21742, Hagerstown, MD
Frequently asked questions
- What is the overall CMS rating for Complete Care At Hagerstown?
- Complete Care At Hagerstown has an overall CMS rating of 1 out of 5 stars.
- How did Complete Care At Hagerstown score on health inspections?
- Complete Care At Hagerstown received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Complete Care At Hagerstown?
- Complete Care At Hagerstown has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Complete Care At Hagerstown have?
- Complete Care At Hagerstown has 60 certified beds.
- Does Complete Care At Hagerstown accept Medicare or Medicaid?
- Yes, Complete Care At Hagerstown accepts Medicare and Medicaid.
- Where is Complete Care At Hagerstown located?
- Complete Care At Hagerstown is located at 14014 Marsh Pike, Hagerstown, MD, 21742, Hagerstown, Maryland.
- How can I contact Complete Care At Hagerstown?
- You can reach Complete Care At Hagerstown by phone at +1 301-733-8700.
Nearby facilities
- Western Md Hospital Center 3.0 mi
1500 Pennsylvania Avenue, Hagerstown, MD, 21742
- Coffman Nursing Home 3.0 mi
1304 Pennsylvania Avenue, Hagerstown, MD, 21742
- Hagerstown Healthcare Center 4.6 mi
750 Dual Highway, Hagerstown, MD, 21740
- Julia Manor Nursing And Rehabilitation Center 5.0 mi
333 Mill Street, Hagerstown, MD, 21740
- Creekside Center For Rehabilitation And Nursing 6.1 mi
1183 Luther Drive, Hagerstown, MD, 21740
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.