Citizens Care Center
Havre De Grace, Maryland
415 South Market Street, Havre De Grace, MD, 21078
Citizens Care Center Quality & Safety Report
Good
CMS Official Overall: 5★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.75 hrs
- Licensed practical nurse (LPN) 1.14 hrs
- Certified nursing aide (CNA) 2.36 hrs
- Physical therapy 0.11 hrs
Quality rating trend
Overall rating improved from 3 to 5 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 184 certified beds · ~112 avg residents/day (61% occupancy)
- Ownership
- Non profit - Other
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Citizens Care Center is a non-profit nursing home in Havre De Grace, Maryland, with a capacity of 184 beds. The facility holds a five-star overall rating from the Centers for Medicare & Medicaid Services, including a five-star staffing rating and a four-star health inspection rating. Its performance in quality measures is rated at two out of five stars.
Location
415 South Market Street, Havre De Grace, MD, 21078, Havre De Grace, MD
Frequently asked questions
- What is the overall CMS rating for Citizens Care Center?
- Citizens Care Center has an overall CMS rating of 5 out of 5 stars.
- How did Citizens Care Center score on health inspections?
- Citizens Care Center received a health inspection rating of 4 out of 5 stars from CMS.
- What is the staffing rating for Citizens Care Center?
- Citizens Care Center has a staffing rating of 5 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Citizens Care Center have?
- Citizens Care Center has 184 certified beds.
- Does Citizens Care Center accept Medicare or Medicaid?
- Yes, Citizens Care Center accepts Medicare and Medicaid.
- Where is Citizens Care Center located?
- Citizens Care Center is located at 415 South Market Street, Havre De Grace, MD, 21078, Havre De Grace, Maryland.
- How can I contact Citizens Care Center?
- You can reach Citizens Care Center by phone at +1 410-939-5500.
Nearby facilities
- Lorien Bulle Rock 2.1 mi
1501 Blenheim Farm Lane, Havre De Grace, MD, 21078
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.