Charlene Manor Extended Care Facility
Greenfield, Massachusetts
130 Colrain Road, Greenfield, MA, 01301
Charlene Manor Extended Care Facility Quality & Safety Report
Poor
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $99,366
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.68 hrs
- Licensed practical nurse (LPN) 0.91 hrs
- Certified nursing aide (CNA) 2.22 hrs
- Physical therapy 0.06 hrs
Quality rating trend
Overall rating declined from 2 to 1 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 123 certified beds · ~117 avg residents/day (95% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Charlene Manor Extended Care Facility is a 123-bed nonprofit nursing home located in Greenfield, Massachusetts. The facility holds a 1-star overall rating from the Centers for Medicare & Medicaid Services, based on 1-star ratings for health inspections and quality measures and a 3-star rating for staffing levels. It operates as a corporate-owned entity providing long-term care and rehabilitation services.
Location
130 Colrain Road, Greenfield, MA, 01301, Greenfield, MA
Frequently asked questions
- What is the overall CMS rating for Charlene Manor Extended Care Facility?
- Charlene Manor Extended Care Facility has an overall CMS rating of 1 out of 5 stars.
- How did Charlene Manor Extended Care Facility score on health inspections?
- Charlene Manor Extended Care Facility received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Charlene Manor Extended Care Facility?
- Charlene Manor Extended Care Facility has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Charlene Manor Extended Care Facility have?
- Charlene Manor Extended Care Facility has 123 certified beds.
- Does Charlene Manor Extended Care Facility accept Medicare or Medicaid?
- Yes, Charlene Manor Extended Care Facility accepts Medicare and Medicaid.
- Where is Charlene Manor Extended Care Facility located?
- Charlene Manor Extended Care Facility is located at 130 Colrain Road, Greenfield, MA, 01301, Greenfield, Massachusetts.
- How can I contact Charlene Manor Extended Care Facility?
- You can reach Charlene Manor Extended Care Facility by phone at +1 413-774-3724.
Nearby facilities
- Regalcare At Greenfield 0.7 mi
95 Laurel Street, Greenfield, MA, 01301
- Poet'S Seat Healthcare Center 2.3 mi
359 High Street, Greenfield, MA, 01301
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.