Brooke Haven Healthcare
West Plains, Missouri
1410 North Kentucky Avenue, West Plains, MO, 65775
Brooke Haven Healthcare Quality & Safety Report
Average
CMS Official Overall: 3★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $10,033
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.39 hrs
- Licensed practical nurse (LPN) 0.79 hrs
- Certified nursing aide (CNA) 2.75 hrs
- Physical therapy 0.06 hrs
Quality rating trend
Overall rating declined from 4 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 120 certified beds · ~64 avg residents/day (54% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Brooke Haven Healthcare is a non-profit, 120-bed skilled nursing facility located in West Plains, Missouri. The center maintains a 3-star overall rating from the Centers for Medicare & Medicaid Services, with matching 3-star ratings across staffing, health inspections, and quality measures. Professional nursing services and long-term care are provided within a corporate non-profit ownership structure.
Location
1410 North Kentucky Avenue, West Plains, MO, 65775, West Plains, MO
Frequently asked questions
- What is the overall CMS rating for Brooke Haven Healthcare?
- Brooke Haven Healthcare has an overall CMS rating of 3 out of 5 stars.
- How did Brooke Haven Healthcare score on health inspections?
- Brooke Haven Healthcare received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Brooke Haven Healthcare?
- Brooke Haven Healthcare has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Brooke Haven Healthcare have?
- Brooke Haven Healthcare has 120 certified beds.
- Does Brooke Haven Healthcare accept Medicare or Medicaid?
- Yes, Brooke Haven Healthcare accepts Medicare and Medicaid.
- Where is Brooke Haven Healthcare located?
- Brooke Haven Healthcare is located at 1410 North Kentucky Avenue, West Plains, MO, 65775, West Plains, Missouri.
- How can I contact Brooke Haven Healthcare?
- You can reach Brooke Haven Healthcare by phone at +1 417-256-7975.
Nearby facilities
- Nhc Healthcare, West Plains 0.9 mi
211 Davis Drive, West Plains, MO, 65775
- West Vue Nursing And Rehabilitation Center 1.0 mi
210 Davis Drive, West Plains, MO, 65775
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.