North Country Nursing & Rehabilitation Center
Massena, New York
182 Highland Road, Massena, NY, 13662
North Country Nursing & Rehabilitation Center Quality & Safety Report
Average
CMS Official Overall: 2★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.83 hrs
- Licensed practical nurse (LPN) 0.40 hrs
- Certified nursing aide (CNA) 2.56 hrs
Quality rating trend
Overall rating improved from 1 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Residential area
- Capacity
- 140 certified beds · ~129 avg residents/day (92% occupancy)
- Ownership
- For profit - Partnership
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
North Country Nursing & Rehabilitation Center is a 140-bed, for-profit partnership facility located in Massena, New York. It holds a 2-star overall rating from the Centers for Medicare & Medicaid Services (CMS), reflecting a 2-star health inspection rating and a 3-star staffing rating. The facility maintains a 4-star rating for its quality of resident care measures.
Location
182 Highland Road, Massena, NY, 13662, Massena, NY
Frequently asked questions
- What is the overall CMS rating for North Country Nursing & Rehabilitation Center?
- North Country Nursing & Rehabilitation Center has an overall CMS rating of 2 out of 5 stars.
- How did North Country Nursing & Rehabilitation Center score on health inspections?
- North Country Nursing & Rehabilitation Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for North Country Nursing & Rehabilitation Center?
- North Country Nursing & Rehabilitation Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does North Country Nursing & Rehabilitation Center have?
- North Country Nursing & Rehabilitation Center has 140 certified beds.
- Does North Country Nursing & Rehabilitation Center accept Medicare or Medicaid?
- Yes, North Country Nursing & Rehabilitation Center accepts Medicare and Medicaid.
- Where is North Country Nursing & Rehabilitation Center located?
- North Country Nursing & Rehabilitation Center is located at 182 Highland Road, Massena, NY, 13662, Massena, New York.
- How can I contact North Country Nursing & Rehabilitation Center?
- You can reach North Country Nursing & Rehabilitation Center by phone at +1 315-769-9956.
Nearby facilities
- Massena Rehabilitation & Nursing Center 2.1 mi
89 Grove Street, Massena, NY, 13662
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.