White Oak Manor-Shelby
Shelby, North Carolina
401 N Morgan Street, Shelby, NC, 28150
White Oak Manor-Shelby Quality & Safety Report
Below Average
CMS Official Overall: 2★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $80,867
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.41 hrs
- Licensed practical nurse (LPN) 1.06 hrs
- Certified nursing aide (CNA) 2.68 hrs
- Physical therapy 0.05 hrs
Quality rating trend
Overall rating improved from 1 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 160 certified beds · ~102 avg residents/day (64% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
White Oak Manor-Shelby is a for-profit corporate skilled nursing facility located in Shelby, North Carolina, with a capacity of 160 beds. The facility currently holds a 2-star overall rating from the Centers for Medicare & Medicaid Services (CMS), reflecting 2-star ratings in both staffing and health inspections. Clinical quality measures at the facility are rated at 3 out of 5 stars.
Location
401 N Morgan Street, Shelby, NC, 28150, Shelby, NC
Frequently asked questions
- What is the overall CMS rating for White Oak Manor-Shelby?
- White Oak Manor-Shelby has an overall CMS rating of 2 out of 5 stars.
- How did White Oak Manor-Shelby score on health inspections?
- White Oak Manor-Shelby received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for White Oak Manor-Shelby?
- White Oak Manor-Shelby has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does White Oak Manor-Shelby have?
- White Oak Manor-Shelby has 160 certified beds.
- Does White Oak Manor-Shelby accept Medicare or Medicaid?
- Yes, White Oak Manor-Shelby accepts Medicare and Medicaid.
- Where is White Oak Manor-Shelby located?
- White Oak Manor-Shelby is located at 401 N Morgan Street, Shelby, NC, 28150, Shelby, North Carolina.
- How can I contact White Oak Manor-Shelby?
- You can reach White Oak Manor-Shelby by phone at +1 704-482-7326.
Nearby facilities
- Peak Resources- Shelby 0.6 mi
1101 North Morgan Street, Shelby, NC, 28150
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.