Pilot Butte Rehabilitation Center
Bend, Oregon
1876 Ne Highway 20, Bend, OR, 97701
Pilot Butte Rehabilitation Center Quality & Safety Report
Poor
CMS Official Overall: 2★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $20,282
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 1.14 hrs
- Licensed practical nurse (LPN) 0.81 hrs
- Certified nursing aide (CNA) 2.94 hrs
- Physical therapy 0.10 hrs
Quality rating trend
Overall rating declined from 3 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility
- Capacity
- 74 certified beds · ~43 avg residents/day (58% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Pilot Butte Rehabilitation Center is a 74-bed for-profit corporate facility located in Bend, Oregon. The center holds a 2-star overall rating from the Centers for Medicare & Medicaid Services, based on 2-star ratings for health inspections and quality measures. While the facility maintains a 4-star rating for staffing levels, its historical performance in clinical and safety evaluations remains below national averages.
Location
1876 Ne Highway 20, Bend, OR, 97701, Bend, OR
Frequently asked questions
- What is the overall CMS rating for Pilot Butte Rehabilitation Center?
- Pilot Butte Rehabilitation Center has an overall CMS rating of 2 out of 5 stars.
- How did Pilot Butte Rehabilitation Center score on health inspections?
- Pilot Butte Rehabilitation Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Pilot Butte Rehabilitation Center?
- Pilot Butte Rehabilitation Center has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Pilot Butte Rehabilitation Center have?
- Pilot Butte Rehabilitation Center has 74 certified beds.
- Does Pilot Butte Rehabilitation Center accept Medicare or Medicaid?
- Yes, Pilot Butte Rehabilitation Center accepts Medicare and Medicaid.
- Where is Pilot Butte Rehabilitation Center located?
- Pilot Butte Rehabilitation Center is located at 1876 Ne Highway 20, Bend, OR, 97701, Bend, Oregon.
- How can I contact Pilot Butte Rehabilitation Center?
- You can reach Pilot Butte Rehabilitation Center by phone at +1 541-382-5531.
Nearby facilities
- Bend Transitional Care 0.7 mi
900 Ne 27th Street, Bend, OR, 97701
- Regency Care Of Central Oregon 1.7 mi
119 Se Wilson Avenue, Bend, OR, 97702
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.