Cross Keys Village-Brethren Home Community, The

Safety & Inspections

Health deficiencies

National median: 7

4 below national median

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

4.17 hrs near national median

Registered nurse (RN)

0.86 hrs

Licensed practical nurse (LPN)

0.84 hrs

Certified nursing aide (CNA)

2.27 hrs

Physical therapy

0.08 hrs

Quality rating trend

Overall rating stable at 4 stars across 18 data points.

Facility profile

Type

Skilled Nursing Facility · Retirement community · Senior citizen center

Capacity

100 certified beds · ~91 avg residents/day (91% occupancy)

Ownership

Non profit - Church related

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

The Cross Keys Village-Brethren Home Community is a 100-bed non-profit, church-related skilled nursing facility located in New Oxford, Pennsylvania. The facility maintains a four-star overall rating from the Centers for Medicare & Medicaid Services, supported by four-star ratings across staffing, health inspections, and quality measures. It provides long-term care and rehabilitation services within a larger continuing care retirement community.

Location

Box 128, 2990 Carlisle Pk, New Oxford, PA, 17350, New Oxford, PA

Recent reviews

• Mary Hahn ★★★★★ February 8, 2026

  The friends of cross keys are so nice and welcoming 🙏

• Julie Rosenau ★★★★★ January 30, 2026

  well kept & growing property with various housing / care options. Our family members there are happy.

• Charles Bevard ★★★★★ January 25, 2026

  Well kept retirement community close to everything in HanoverPA

• Sarah Harmon ★★☆☆☆ January 6, 2026

  My grandmother was a resident for four months while recovering from a broken leg. Both she and I have extensive healthcare experience across different healthcare settings, so we have a clear understanding of standards of care as well as the challenges frontline staff face. The nurses, aides, and rehabilitation staff worked hard under fast-paced, understaffed, and demanding conditions, and their dedication was evident. Unfortunately, management’s reliance on agency nurses raised concerns, including one instance where my grandmother was delivered a meal tray and not checked on again for the remainder of the shift. Discharge planning support was also limited. As a caregiver, I received minimal guidance from the social worker and was frequently directed to seek information on my own. While I was able to navigate this due to my background, this lack of support would be difficult for families without healthcare experience. Additionally, there was no follow-up after discharge to ensure a safe transition. Overall, the experience felt focused on turnover rather than continuity of care. Pros: • Dedicated and compassionate nurses, aides, and rehabilitation staff who worked hard despite being overextended and understaffed • Strong rehabilitation support that contributed positively to recovery • Frontline staff showed genuine care and effort under challenging conditions Cons: • Heavy reliance on agency nurses led to inconsistent care and lapses in monitoring • Limited support and guidance from the social worker during discharge planning • Caregiver was often expected to independently coordinate next steps • No follow-up after discharge to ensure a safe and smooth transition

• Ronald Steirer ★★★★★ December 9, 2025

  Been here for 5 years. GREAT place to live. Terrific, friendly environment.. Can’t beat it.If you cannot find something to entertain you, it’s not their fault.Great folks. Terrific service.

Frequently asked questions

What is the overall CMS rating for Cross Keys Village-Brethren Home Community, The?

Cross Keys Village-Brethren Home Community, The has an overall CMS rating of 4 out of 5 stars.

How did Cross Keys Village-Brethren Home Community, The score on health inspections?

Cross Keys Village-Brethren Home Community, The received a health inspection rating of 4 out of 5 stars from CMS.

What is the staffing rating for Cross Keys Village-Brethren Home Community, The?

Cross Keys Village-Brethren Home Community, The has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Cross Keys Village-Brethren Home Community, The have?

Cross Keys Village-Brethren Home Community, The has 100 certified beds.

Does Cross Keys Village-Brethren Home Community, The accept Medicare or Medicaid?

Yes, Cross Keys Village-Brethren Home Community, The accepts Medicare and Medicaid.

Where is Cross Keys Village-Brethren Home Community, The located?

Cross Keys Village-Brethren Home Community, The is located at Box 128, 2990 Carlisle Pk, New Oxford, PA, 17350, New Oxford, Pennsylvania.

How can I contact Cross Keys Village-Brethren Home Community, The?

You can reach Cross Keys Village-Brethren Home Community, The by phone at +1 717-624-2161.

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