Heritage Hall-Rich Creek
Rich Creek, Virginia
120 Old Virginia Avenue, Rich Creek, VA, 24147
Heritage Hall-Rich Creek Quality & Safety Report
Average
CMS Official Overall: 4★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.41 hrs
- Licensed practical nurse (LPN) 0.97 hrs
- Certified nursing aide (CNA) 2.13 hrs
- Physical therapy 0.01 hrs
Quality rating trend
Overall rating improved from 3 to 4 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility
- Capacity
- 120 certified beds · ~103 avg residents/day (86% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Heritage Hall-Rich Creek is a 120-bed, for-profit skilled nursing facility located in Rich Creek, Virginia, operating as a limited liability company. The center holds a 4-star overall rating from the Centers for Medicare & Medicaid Services, supported by a 4-star health inspection score. However, the facility maintains 2-star ratings in both the staffing and quality measures categories.
Frequently asked questions
- What is the overall CMS rating for Heritage Hall-Rich Creek?
- Heritage Hall-Rich Creek has an overall CMS rating of 4 out of 5 stars.
- How did Heritage Hall-Rich Creek score on health inspections?
- Heritage Hall-Rich Creek received a health inspection rating of 4 out of 5 stars from CMS.
- What is the staffing rating for Heritage Hall-Rich Creek?
- Heritage Hall-Rich Creek has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Heritage Hall-Rich Creek have?
- Heritage Hall-Rich Creek has 120 certified beds.
- Does Heritage Hall-Rich Creek accept Medicare or Medicaid?
- Yes, Heritage Hall-Rich Creek accepts Medicare and Medicaid.
- Where is Heritage Hall-Rich Creek located?
- Heritage Hall-Rich Creek is located at 120 Old Virginia Avenue, Rich Creek, VA, 24147, Rich Creek, Virginia.
- How can I contact Heritage Hall-Rich Creek?
- You can reach Heritage Hall-Rich Creek by phone at +1 540-726-2328.
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.