Heritage Lakeside

Safety & Inspections

Health deficiencies

National median: 7

21 above national median

Total federal penalties

$163,069

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

4.51 hrs near national median

Registered nurse (RN)

1.35 hrs

Licensed practical nurse (LPN)

0.58 hrs

Certified nursing aide (CNA)

2.90 hrs

Physical therapy

0.05 hrs

Quality rating trend

Overall rating stable at 1 stars across 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home · Hospice

Capacity

50 certified beds · ~42 avg residents/day (85% occupancy)

Ownership

For profit - Individual

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Heritage Lakeside is a 50-bed for-profit skilled nursing facility located in Rice Lake, Wisconsin. It currently holds a one-star overall rating from the Centers for Medicare & Medicaid Services, based on a one-star health inspection rating and a two-star quality measures rating. The facility maintains a three-star rating for its staffing levels.

Location

1016 Lakeshore Dr, Rice Lake, 54868, Rice Lake, WI

Recent reviews

• stephanie jilek ★★★★☆ February 24, 2026

  You can tell Heritage Lakeside has worked on improving the facility with new flooring and paint. The room my family member was in was very nice, clean and updated. Staff were wonderful and always kept me updated. Keep up the good work on improving the overall facility!

• Ryan Hodge ★★★★★ November 22, 2025

  Staff is well trained, management is amazing, residents are well cared for and have all of their needs met. Reasonable business hours and amazing support for staff residents, and family.

• Todd Ramlet ★★★★★ July 11, 2025

  Angie, NHA and her team do an excellent job of meeting both the clinical and personal needs of the residents they serve!<br><br>I’ve been visiting this nursing home for the past three years. I have seen such great improvement in all areas. This facility is on its way to being a 5 Star nursing home. There is such a positive vibe I feel when I visit this building from both the residents and the staff who serve them.<br><br>I highly recommend them for short-term, rehab or long term care needs! Great job Heritage Lakeside Team!!<br><br>Todd Ramlet<br>Chetek, WI

• Makayla Hough ★☆☆☆☆ June 4, 2025

  My gram was placed here because of a stroke. We only put there there because the damn doctor that she had at the hospital said she didn't have the will to move around. That note ruined her life she went in because of a stroke and left three and a half months later with kidney failure and died less than a week later. I would try and call her every day to make sure she was OK. Gram only answered maybe four times a week. Half the time she didn't know where her phone was. I called her one night to check in and she didn't answer. I called them to see if they could check if the phone was out of reach of just dead. Well while I was on the phone with them I could hear my gram in the background screaming at the top of her lungs. I could tell she could tell I was trying to reach her and she couldn't get to her phone. They couldn't give a damn about my gram. They took that note in her file and ran with it. I definitely miss her. She was joking a month after that she would walk home as soon as she could walk. We live over 2 hours away from this facility. 3 months later she was dead. This place also had the audacity to not tell us she had been transferred to the nearest hospital the week before she passed. The nurse when we did find out said she thought gram had no family. Within an hour 1 showed up and within 4 hours 3 more showed up. By the next day 6 of us were there. When we told them that herritage didnt call us they were confused. It took me calling her to find out she was in the hospital. Definitely don't recommend this place. This place is way under staffed and horrible to the residents. Would give it 0 stars if I could

• Angie Nyamburi ★★★★★ May 11, 2025

  We have new management and have remodeled our building. Don't let the old photos fool you.

Frequently asked questions

What is the overall CMS rating for Heritage Lakeside?

Heritage Lakeside has an overall CMS rating of 1 out of 5 stars.

How did Heritage Lakeside score on health inspections?

Heritage Lakeside received a health inspection rating of 1 out of 5 stars from CMS.

What is the staffing rating for Heritage Lakeside?

Heritage Lakeside has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Heritage Lakeside have?

Heritage Lakeside has 50 certified beds.

Does Heritage Lakeside accept Medicare or Medicaid?

Yes, Heritage Lakeside accepts Medicare and Medicaid.

Where is Heritage Lakeside located?

Heritage Lakeside is located at 1016 Lakeshore Dr, Rice Lake, 54868, Rice Lake, Wisconsin.

How can I contact Heritage Lakeside?

You can reach Heritage Lakeside by phone at +1 715-234-9101.

Nearby facilities

• Dove Healthcare - Rice Lake 1.3 mi

  910 Bear Paw Ave, Rice Lake, 54868