Haven Health Flagstaff

Safety & Inspections

Health deficiencies

National median: 7

7 near national median

Total federal penalties

$13,098

Abuse citation

CMS has cited this facility for abuse in one of the two most recent reporting cycles.

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.26 hrs below national median

Registered nurse (RN)

0.75 hrs

Licensed practical nurse (LPN)

0.71 hrs

Certified nursing aide (CNA)

1.97 hrs

Physical therapy

0.08 hrs

Facility profile

Type

Skilled Nursing Facility · Nursing home · Assisted living facility · Occupational therapist

Capacity

83 certified beds · ~79 avg residents/day (95% occupancy)

Ownership

For profit - Corporation

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Haven Health Flagstaff is an 83-bed, for-profit skilled nursing facility located in Flagstaff, Arizona. The center holds a 3-star overall rating from CMS, with specific ratings of 3 stars for staffing, 2 stars for health inspections, and 5 stars for quality measures. It operates as a corporate-owned institution providing long-term care and rehabilitation services.

Location

800 W University Ave, Flagstaff, 86001, Flagstaff, AZ

Recent reviews

• amber rose bird ★★★★★ January 16, 2026

  I want to send out a huge thank you and appreciation for these workers I have had during my 3 week stay here at the Haven Health in flagstaff! CNA'S - Sofia, Cheryl O, Sonia, Vanessa, Cotten, Eugene, Julie. They have worked so hard to make sure i had everything i needed to make my stay comfortable. Food, showers, bed changes regularly, if I needed anything they would do everything in their power to go above and beyond to make it happen! RN's - Candice, Angie, Romi, Amber, Lilly, Barb, Desiree, Linda, Josh - These nurses have ran circles around this place like if our health depended on them, and it does. The patience it takes to deal with so many different needs of the residents that live here for short or long-term is hard and they made it look easy. I got my meds on time and they work great with the CNA's seamlessly. I was greated with a smile and warmth. It felt like they were on the same page when they switched shifts too. PT - Rachel and Brigitte were knowledgeable and helped me with strength training and just how to treat my recovery successfully. Chelsea Seck - I went to all the activities she held and to see the smiles on the residents faces was a treat! She also went to everyone and asked them what she can do to make it better and fun. You can tell her concerns were the residents mind frame. Gail - this lady made my wound heal within a short period of time, she educated me on what she was doing and why. She explained my the reason its a hard place to have a wound where mine was. She kept a close eye on me. I have one complaint - The food was at times unedible. I had no idea what some of ot even was. I ordered from the other menu a lot and it was lacking taste. Honestly I feel there could be much better choices for entrees. I saw most of the waste from residents opting out of their trays. It should be looked at and changed. I know it could be better with a little thought.

• Sharon James ★★★★★ December 29, 2025

  Delores Poe-Ami is very consistent, compassionate, tolerant of her position as a nurse at the Haven. My medication was administered by Mrs. Ami at the specified time as prescribed preferably my eye drops. I highly recommend Mrs. Ami for any future advancement in her career as a Nurse.

• Judy Mitchell ★★★★★ December 6, 2025

  My brother stayed at the Flagstaff Haven Health facility; after we picked him up to go home, all he talked about was how nice and friendly Vanessa, Sonya and Eugene were…to the point of how close they became, like close relatives. From our visits with our brother, the three were professional and always wanted to share my brother’s improvements and we saw how they treated him with respect and kindness. Thank you.

• Alonso Tabares ★☆☆☆☆ December 5, 2025

  Just had to pick up my mother because they needed her room for another patient and tried to put her with other older men? Multiple occasions where my mom asked for ibuprofen for her pain and it took hours for them to get it to her. Their reasoning was they didn’t want to wake her up when they finally brought it but they thought that waking her up to take her trash was okay? She also mentioned how the food was undercooked and inedible a lot of the times causing me to have to bring her food. Very disappointed with the way she was treated. Would not recommend this for another family member. Which is unfortunate because it seemed like a good place.

• Dorthea Benally ★★★★★ November 30, 2025

  My Dad stayed at Haven for over a month. He was in great care. I know he can be a handful. Thank you to the CNAs Sonya, Vanessa, and Eugene.

Frequently asked questions

What is the overall CMS rating for Haven Health Flagstaff?

Haven Health Flagstaff has an overall CMS rating of 3 out of 5 stars.

How did Haven Health Flagstaff score on health inspections?

Haven Health Flagstaff received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Haven Health Flagstaff?

Haven Health Flagstaff has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Haven Health Flagstaff have?

Haven Health Flagstaff has 83 certified beds.

Does Haven Health Flagstaff accept Medicare or Medicaid?

Yes, Haven Health Flagstaff accepts Medicare and Medicaid.

Where is Haven Health Flagstaff located?

Haven Health Flagstaff is located at 800 W University Ave, Flagstaff, 86001, Flagstaff, Arizona.

How can I contact Haven Health Flagstaff?

You can reach Haven Health Flagstaff by phone at +1 928-779-6931.

Nearby facilities

• Haven Of Flagstaff 0.0 mi

  800 West University Avenue, Flagstaff, AZ, 86001

• Aspire Transitional Care 2.3 mi

  1521 N Pine Cliff Dr, Flagstaff, 86001

• The Peaks Health & Rehabilitation 3.4 mi

  3150 North Winding Brook Road, Flagstaff, AZ, 86001

• The Peaks, A Senior Living Community 3.4 mi

  3150 N Winding Brook Rd, Flagstaff, 86001