Windsor El Camino Care Center

Quality rating trend

Overall rating declined from 2 to 1 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home · Rehabilitation center

About

Windsor El Camino Care Center is a 178-bed for-profit skilled nursing facility located in Carmichael, California. The center holds a 1-star overall rating from the Centers for Medicare & Medicaid Services, based on a 1-star health inspection rating, a 2-star staffing rating, and a 3-star rating for quality measures. It operates as a corporate-owned institution providing long-term care and rehabilitative services.

Location

2540 Carmichael Way, Carmichael, 95608, Carmichael, CA

Recent reviews

• usa Girl2020 ★☆☆☆☆ February 6, 2026

  The stuff front disk people whoever answer the call very rude unprrfossinal I try call change my mom cani today they don't even ternsfere my call to social services or whoever is responsible gor the cini change they scare for them self if ur not bad person why do u scare means ur bad person not not tersfering call and not saying they're name

• CeeCee ★☆☆☆☆ January 29, 2026

  This facility advertises a four-star rating, which does not reflect our experience. Based on what we observed, the level of care and oversight is concerning. Staffing appears inadequate, and some staff members demonstrate a lack of urgency and professionalism. Administrative staff are dismissive and unresponsive to concerns. Meals are poorly prepared and inconsistently served, and basic infection-control practices are not reliably followed. For families considering placement, I strongly recommend thoroughly researching this facility and visiting unannounced before making any decisions regarding a loved one’s care.

• Kylie Whitaker ★★★★★ December 26, 2025

  Such a beautiful community. I had the pleasure of visiting last week and was truly impressed. The community was exceptionally clean, but what stood out most was the kindness and compassion of the staff. You could genuinely feel the love and care they have for the patients. It warmed my heart to see how happy and well cared for everyone looked.

• Kelly Colby ★☆☆☆☆ November 22, 2025

  I arrived at this facility to heal after an automobile accident. When I got there I realized there was no air conditioning it was broken and the TVs had been turned off several weeks before I got there. I asked to take a shower. The wound specialist had to make sure that my ankle was healed enough. She took the dressing off of my ankle and there was black on my ankle. I asked her what was the black stuff on my ankle! she reassured me that it was just bruising. Are the blood from my bruises settling in the bottom of my body. I did not believe her and as a wound specialist I cannot believe that she did not know what dead skin look like. I felt very suspicious about that and I called 911 and they took me back to the hospital and no my foot was dying the skin was dying on my foot. I have total reconstructive surgery on my foot and ended up in the hospital for two more weeks and another nursing home for over a month. Other than the wound specialist the staffing there is very nice they work under horrible conditions. I wouldn't put my worst enemy in that place. If I had listened to that nurse and waited I would have died of gaingreen for sure.

• Joe Verdugo ★☆☆☆☆ July 31, 2025

  If only there was a negative star rating was an option…. Absolutely Disgraceful – Unsafe, Filthy, and Dangerously Neglectful If you're thinking about placing yourself or a loved one at Windsor of El Camino, do not do it. My experience there was not just substandard—it was a health and safety nightmare that left me worse off than when I arrived. Let’s start with the condition of the facility: filthy is an understatement. The floors were so warped and bubbled that I could barely move down the hallway safely—and I was using a walker that they didn’t even provide until day six of my stay. To make matters worse, the walker they finally gave me was literally held together with zip ties. That’s the level of care and attention to safety you can expect here. Out of a 10-day stay, I only received four sessions of physical therapy, each about 30 minutes long. That’s less than two total hours of rehab—completely unacceptable and far below what was promised or expected. The neglect from the staff was the most serious issue. One night, I was forced to sleep with no dressing over my stitches, even after making it clear I needed wound care. The overnight staff coldly told me it “wasn’t their job” to change it. That level of indifference led directly to an infection that required a return trip to the hospital. Throughout my stay, I constantly heard other patients crying out for help—sometimes for hours—with no response from staff. It was heartbreaking and unacceptable. The staff were either lazy, apathetic, or flat-out unqualified to be working in any kind of skilled nursing environment. Windsor of El Camino failed on every level: cleanliness, basic care, medical safety, and human decency. This is not a place for healing—it’s a facility where neglect is routine and your well-being is an afterthought. I would never send anyone here. Not a friend. Not a stranger. Certainly not a loved one. If you care about someone’s health and dignity, stay as far away from this facility as possible.

Frequently asked questions

Where is Windsor El Camino Care Center located?

Windsor El Camino Care Center is located at 2540 Carmichael Way, Carmichael, 95608, Carmichael, California.

How can I contact Windsor El Camino Care Center?

You can reach Windsor El Camino Care Center by phone at +1 916-482-0465.

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