Villa Las Palmas Healthcare Center
El Cajon, California
622 S Anza St, El Cajon, 92020
Villa Las Palmas Healthcare Center Quality & Safety Report
Below Average
CMS Official Overall: 3★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $33,732
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.53 hrs
- Licensed practical nurse (LPN) 0.92 hrs
- Certified nursing aide (CNA) 2.34 hrs
- Physical therapy 0.11 hrs
Quality rating trend
Overall rating stable at 3 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home
- Capacity
- 151 certified beds · ~145 avg residents/day (96% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Villa Las Palmas Healthcare Center is a 151-bed, for-profit skilled nursing facility located in El Cajon, California. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, reflecting a 5-star rating in quality measures and 3-star staffing levels. Government records indicate a 2-star rating for health inspections.
Location
622 S Anza St, El Cajon, 92020, El Cajon, CA
Recent reviews
- William Albright (Electric Bill) ★★★★★ October 18, 2025
I went here to visit a friend who's in temporary recovery. We all live in the backcountry of San Diego East County. It's difficult to follow up doctor's appointments, with the long drive to town. If you're fortunate enough to have a doctor who will set you up in a facility like this can be wonderful. My friend really likes this place. Everything is like it's brand new. Her room is huge. She has a beautiful view out her window of a flower garden. They have a sidewalk path that goes completely around the facility and my friend went on that walk while visiting and wanted to go around again. She's doing really well, and a lot is probably contributed to her living situation at Villa Las Palmas Healthcare. The only complaint she had was, some nights a patient or two acts crazy, yelling, but the staff does what they can to try to calm the patient down. Some are suffering from Alzheimer's and dementia. They don't know where they are. Unfortunately. This review is asking about the pricing. That I would not know. I know it was being paid by a medical insurance. Which could mean it's probably priced fairly reasonably or they would go through another facility.
- Leo Acain ★★★★★ July 15, 2025
I can’t say enough good things about Villa Las Palmas Healthcare Center. From the moment we walked in, the atmosphere felt warm, professional, and welcoming. The facility is exceptionally clean, well-maintained, and thoughtfully laid out, with bright, open spaces and a peaceful outdoor patio that residents truly enjoy. The staff is the heart of this place. Every nurse, CNA, and therapist I encountered was kind, respectful, and attentive to every resident. You can tell they care deeply about what they do. Kudos to the social services team, Normalynn, Jelene, Melissa, and Cryztal!
- Rossana Ruiz ★★★★★ April 28, 2025
I have nothing but praise for this place. They keep the center clean and the staff is super friendly and helpful. My mom really liked the food. Big shoutout to Jalene and Kristal Social workers and to Edwina Manager. I couldn’t have understood how to deal with the difficult situation I was in without them. Sooo grateful for all of you!
- Vyvy T ★★★★★ January 29, 2025
We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After over a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn't an available bed. The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate. The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn't anymore. I let them know she loves her sweets and they helped make it happen. Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN's and CNA's (I'm sorry I don't remember everyone's names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit. The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn't smell like a SNF. Her last SNF didn't smell clean. Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.
- Sandy Surratt ★★★☆☆ September 17, 2024
My husband has been there for over a month. They mean well and try to do their best. There are some very knowledgeable people there and many that don't know what to do. There are not enough CNAs for the amount of patients. My husband waits over an hour for a brief change and doesn't get hardly any breakfast as it is cold by the time they finally take his BiPap mask off. Overall it's not a really bad place, but it's not a good fit for my husband. They just cannot be consistent with their care. My husband loves the PT that he gets. The PT there is pretty good. I think they could do a little more, but they seem to know what they are doing. Part of the problem is not enough CNAs as my husband needs the hoyer for transferring right now and it's hard to find someone available.
Frequently asked questions
- What is the overall CMS rating for Villa Las Palmas Healthcare Center?
- Villa Las Palmas Healthcare Center has an overall CMS rating of 3 out of 5 stars.
- How did Villa Las Palmas Healthcare Center score on health inspections?
- Villa Las Palmas Healthcare Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Villa Las Palmas Healthcare Center?
- Villa Las Palmas Healthcare Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Villa Las Palmas Healthcare Center have?
- Villa Las Palmas Healthcare Center has 151 certified beds.
- Does Villa Las Palmas Healthcare Center accept Medicare or Medicaid?
- Yes, Villa Las Palmas Healthcare Center accepts Medicare and Medicaid.
- Where is Villa Las Palmas Healthcare Center located?
- Villa Las Palmas Healthcare Center is located at 622 S Anza St, El Cajon, 92020, El Cajon, California.
- How can I contact Villa Las Palmas Healthcare Center?
- You can reach Villa Las Palmas Healthcare Center by phone at +1 619-442-0544.
Nearby facilities
- Victoria Post Acute Care 0.0 mi
654 S Anza St, El Cajon, 92020
- Stillwater Post-Acute 0.4 mi
510 E. Washington Avenue, El Cajon, CA, 92020
- Somerset Subacute and Care 0.6 mi
151 Claydelle Ave, El Cajon, 92020
- Magnolia Post Acute Care 0.7 mi
635 S Magnolia Ave, El Cajon, 92020
- Parkside Health and Wellness Center 1.1 mi
444 W Lexington Ave, El Cajon, 92020
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.