Bixby Towers Post-Acute Rehab

Safety & Inspections

Health deficiencies

National median: 7

28 above national median

Total federal penalties

$88,780

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

4.36 hrs near national median

Registered nurse (RN)

0.39 hrs

Licensed practical nurse (LPN)

1.43 hrs

Certified nursing aide (CNA)

2.47 hrs

Physical therapy

0.13 hrs

Quality rating trend

Overall rating stable at 2 stars across 18 data points.

Facility profile

Type

Nursing home · Nursing home

Capacity

99 certified beds · ~82 avg residents/day (83% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Bixby Towers Post-Acute Rehab is a 99-bed, for-profit skilled nursing facility located in Long Beach, California, operated by a limited liability company. The center holds a 2-star overall rating from the Centers for Medicare & Medicaid Services, consisting of a 1-star health inspection rating, a 3-star staffing rating, and a 5-star rating for quality measures.

Location

3747 Atlantic Ave Suite A, Long Beach, 90807, Long Beach, CA

Recent reviews

• Rosanna Espinoza ★☆☆☆☆ October 20, 2025

  My father is currently here. Now that my mother is going to be back in home I’m going to try and get him home. So far I do not have one nice thing to say about this place. My father was transferred here from the hospital when I was at work. I have pictures that my fiancé took when my father was transported here at 8pm. At 9:40am I got a call from this place saying they called 911 for my father because he said he couldn’t breath. I went to the ER and the nurse told me the EMTs told him when they arrived my dad was not connected to any oxygen. He has been of 3-5 oxygen for the past month he can’t go 30 min without it. When he arrived at the ER all the test showed a lack in oxygen. After a very long day at the ER at midnight the RMT brought him back and you better believe I stayed to make shore he was settled in properly this time. I also have pictures of how my dad was at the hospital and left. The next morning I get 2 phone calls from my dad, my has had several mini strokes so he barely can talk but he clear as day “they treat me like shit take me home” I went to the location to find a staff member changing him. I noticed the pink blanket and transportation mat he came in were missing. I asked the staff member what happened to it and she said I don’t know. I asked again this time she said they might have needed the mat for another patient. At this point anther staff member comes in to help the first on roll my dad over to put a pad under him. I asked this staff member about my dad’s transportation mat that he arrived in last night. That’s when the story changed to housekeeping must have taken it to clean it. Then she asked if I had his name on it…. (no one even introduced themselves to me this is our first couple of hours interacting with you how em i suppose to know your going to take my dads stuff and I need to put a name on things! No has explained anything to me!) I tell her no she said they would look for it I asked about it 2 more times before I need to leave to work. You better believe I had my fiancé ask when he got there. They told him they don’t know it’s lost. My father has no mobility what ever position you leave him in bed is where he’s staying if he doesn't fall over. That mat was the only thing helping to move him with out causing him agonizing pain. I am not at all happy about this. If anything changes I will update this review.

• Megan Matto ★★☆☆☆ October 6, 2025

  Many staff members are good people. Except for Abigail, she is particularly awful. But the system is broken here. It's like a third world country hospital... avoid if possible

• Lynn Rosenberg ★☆☆☆☆ September 8, 2025

  I had a horrible experience there and would warn anybody not to go there<br>The food was rich and not good for the heart, a woman snuck into my room the first night and tried to steal my belongings (terrifying), and thogh I asked the director many times to be sur e my new meds were called into my pharmacy, my heart meds were not there (terrifying, again). Don't go there!

• Miss ★☆☆☆☆ July 10, 2025

  This place is a mess filled with “healthcare professionals” who aren’t trained properly. Mistakes are being made way too often here. A total lack of accountability from those in charge. This place also cannot keep good staff members, there are always new employees being “trained”! Don’t even get me started on the night shift and patients left in their own messes all night long. I’ve personally observed call lights going unanswered, especially at night! I’ve complained so many times and nothing ever gets done unless the state shows up!

• Mya Gonzalez ★☆☆☆☆ June 28, 2025

  On June 9th, 2025, my grandmother was hospitalized for a fractured tailbone. She was transferred to Bixby Towers on June 12th for physical therapy. At the time, she was of sound mind—fully lucid, capable of conversation, using her phone, and completely aware of her surroundings.<br>As of June 27th, after over two weeks at this facility, she has undergone a severe cognitive decline and developed dementia-like symptoms. She now believes she is on a cruise ship in the ocean, experiences delusions involving people listening to her and having sex in her “hotel room,” and frequently asks staff when she will be “driven home.” She no longer knows how to use her cellphone and insists it has a “personal operator.” Prior to this, she had no history of cognitive issues or similar behavior. She has since exhibited sudden aggression and confusion, including calling me repeatedly within minutes and threatening to shoot me—something she has never done before and did not remember afterward. This change is drastic, alarming, and not how she was upon admission.<br>On the morning of June 27th, I was informed she would be discharged on July 1st. Despite my ongoing calls and visits over these two weeks, I had never once been contacted by a doctor. I was told by two caseworkers and a nurse that a doctor would call me—this never happened. I was also never updated on her physical therapy. I had to demand a conference call regarding her condition and discharge. It took me becoming verbally aggressive to get any meaningful response; otherwise, the staff were dismissive and passive aggressive.<br>Initially, I was told she was being discharged due to progress in physical therapy. In the conference call, that story changed—they claimed she was now refusing therapy, had made no improvements, and was confrontational. I asked why I was never informed of this shift in behavior or her refusal to participate, but got no answer. My grandmother is not lucid—she believes she’s on a cruise ship. How can she knowingly refuse or consent to treatment in this state?<br>On June 26th, I received a vague call from a CNA informing me she had a suicidal episode, expressing a desire to die. Again, I wasn’t informed at the time it happened—only afterward in passing. On June 17th, I had already requested a psychiatric evaluation, concerned about her cognitive decline and the abrupt discontinuation of an antidepressant she had been on for three years. During the June 26th call, I was told the psych eval would occur the following week between June 29th and July 5th. Later that same day, when I visited, I was told it was instead scheduled for July 15th. Then I was told she might not be seen at all because they wanted to free up her bed by July 1st.<br>I had to demand—and unfortunately, raise my voice—for her condition to be taken seriously. Staff initially brushed me off, saying essentially: “We don’t know why this is happening, it doesn’t matter, she’s taking up a bed.” After relentless advocacy, I was finally contacted by a caseworker who delayed her discharge, ordered a CT scan, UTI test, and moved up the psychiatric evaluation.<br>There are more concerns and events I cannot include here due to the character limit (such as the actual quality of her care, from feeding, changing, long call times, grooming, etc.). I intend to file complaints with multiple oversight boards and pursue this matter legally. If your loved one is admitted here, I encourage you to be extremely aggressive and proactive on their care here, as it is obvious the employees here, from CNAs to the business office to the nurses to everyone else, are only here for a paycheck and personally can care less.

Frequently asked questions

What is the overall CMS rating for Bixby Towers Post-Acute Rehab?

Bixby Towers Post-Acute Rehab has an overall CMS rating of 2 out of 5 stars.

How did Bixby Towers Post-Acute Rehab score on health inspections?

Bixby Towers Post-Acute Rehab received a health inspection rating of 1 out of 5 stars from CMS.

What is the staffing rating for Bixby Towers Post-Acute Rehab?

Bixby Towers Post-Acute Rehab has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Bixby Towers Post-Acute Rehab have?

Bixby Towers Post-Acute Rehab has 99 certified beds.

Does Bixby Towers Post-Acute Rehab accept Medicare or Medicaid?

Yes, Bixby Towers Post-Acute Rehab accepts Medicare and Medicaid.

Where is Bixby Towers Post-Acute Rehab located?

Bixby Towers Post-Acute Rehab is located at 3747 Atlantic Ave Suite A, Long Beach, 90807, Long Beach, California.

How can I contact Bixby Towers Post-Acute Rehab?

You can reach Bixby Towers Post-Acute Rehab by phone at +1 562-485-5600.

Nearby facilities

• Catered Manor Care Center 0.4 mi

  4010 N Virginia Rd., Long Beach, CA, 90807

• Pacific Villa, Inc 0.7 mi

  3501 Cedar Avenue, Long Beach, CA, 90807

• Long Beach Healthcare Center 0.7 mi

  3401 Cedar Ave, Long Beach, 90807

• Pacific Care Nursing Center 0.8 mi

  3355 Pacific Pl, Long Beach, 90806

• Atlantic Memorial Healthcare Center 1.3 mi

  2750 Atlantic Ave, Long Beach, 90806