Palazzo Post Acute
Los Angeles, California
5400 Fountain Ave, Los Angeles, 90029
Palazzo Post Acute Quality & Safety Report
Good
CMS Official Overall: 4★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.32 hrs
- Licensed practical nurse (LPN) 1.24 hrs
- Certified nursing aide (CNA) 2.82 hrs
- Physical therapy 0.03 hrs
Quality rating trend
Overall rating improved from 3 to 4 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Nursing home · Nursing home
- Capacity
- 99 certified beds · ~93 avg residents/day (94% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Palazzo Post Acute is a 99-bed for-profit skilled nursing facility located in Los Angeles, California. The center maintains a 4-star overall rating from the Centers for Medicare & Medicaid Services, supported by a 4-star staffing rating and a 5-star rating for quality measures. Its most recent health inspection resulted in a 3-star assessment.
Location
5400 Fountain Ave, Los Angeles, 90029, Los Angeles, CA
Recent reviews
- Rodrigo Castellanos ★☆☆☆☆ February 9, 2026
i dont recommend this facility nurse , lvn wont take care your family member is the worst nursing home .My grandma was send to this facility the service is the worst dont give you information about your family member.Also the director of activities sucks they only giving you the same activities each month ,not even outdoors activities talking about shawn is the worst activities of director . Also the administrator doesnt do anything .So i dont recommend you guys to leave your family to the worst facility.
- Astrid Chavez ★☆☆☆☆ December 20, 2025
Muy mal servicio al enfermo mi familiar necesitaba le cambiarán el diapers porque se había hecho del dos y llamaba llamaba el.......<br>tuve que llamar para que lo atendieran de muy mala gana me contestaron luego volví a llamar y cuando contestaban la colgaban la llamada nunca contestaron.
- Brianna Murillo ★☆☆☆☆ November 28, 2025
DO NOT TRUST THIS FACILITY TO CARE FOR YOUR LOVED ONES! This facility is disgraceful, disgusting and the NURSES and CNAs do NOT know what they are doing. My mother was actively having symptoms of a STROKE for 2+ HOURS and when we brought it to their attention her rapid decline LVN CALVIN said to me “it is cold and flu season so this may be normal” it clearly was not normal because my mother is now DEAD DUE TO THE NEGLIGENCE OF THE STAFF AND NURSES HERE! I went to speak with the administrator the day of my mom’s passing and he totally shook it off. I have the entire conversation recorded. And still no one has got back to me with names and time stamps of this negligence. PLEASE IF YOU LOVE YOUR LOVED ONE DO NOT SEND THEM HERE! We are now stuck trying to understand the death of my mom that could have been PREVENTED!<br>Let me also mention my mother would have died in their facility if it weren’t for my mother’s roommate calling me and yelling at the nurses to call 911! This was at 12am the hospital my mother was pronounced deceased told us her symptoms started around 10pm and let us know this was due to negligence. We were a very attentive and present family for my mom imagine what they do to patients who have no one! Nurses responsible at the time names are Calvin, Ian, and Meagan they’re may be more names. Let me also mention my mother died in the same dirty gown we had last seen her at 6:05pm earlier that Sunday her CNA DID NOT EVEN HAVE THE HUMANITY TO CHANGE MY MOTHERS GOWN. My mother’s death was called at 2:45am those 2+ hours of NEGLIGENCE took my mother from us no amount of money or words will ever bring my mother back.
- liz palmer ★☆☆☆☆ October 6, 2025
They answer the phone and don’t have customer service they place you on hold without communication.
- Wally Hanif ★★★★★ August 22, 2025
I was referred to this skilled nursing facility by Harbor UCLA Hospital after breaking my ankle, and I can honestly say it saved my life. Without their exceptional care, I could have faced a much more difficult recovery. The staff is dedicated, and the facility is top-notch. The director, David, runs a tight ship and truly seems like a man of God, ensuring that everyone gets the best possible care. If you have a loved one in need of recovery, this is the place to go. You can trust that you're in good hands here."<br><br>"נשלחתי למוסד הסיעודי הזה על ידי בית החולים Harbor UCLA לאחר ששברתי את הקרסול, ואני יכול לומר בכנות שזה הציל את חיי. בלי הטיפול המדהים שלהם, ההחלמה שלי הייתה יכולה להיות הרבה יותר קשה. הצוות מסור, והמקום ברמה גבוהה. המנהל, דויד, מנהל את המקום ביד רמה ונראה כמו אדם של אמת, ודואג שלכולם יקבלו את הטיפול הטוב ביותר. אם יש לכם קרוב משפחה שצריך החלמה, זה המקום בשבילכם. אפשר לסמוך שאתם בידיים טובות
Frequently asked questions
- What is the overall CMS rating for Palazzo Post Acute?
- Palazzo Post Acute has an overall CMS rating of 4 out of 5 stars.
- How did Palazzo Post Acute score on health inspections?
- Palazzo Post Acute received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Palazzo Post Acute?
- Palazzo Post Acute has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Palazzo Post Acute have?
- Palazzo Post Acute has 99 certified beds.
- Does Palazzo Post Acute accept Medicare or Medicaid?
- Yes, Palazzo Post Acute accepts Medicare and Medicaid.
- Where is Palazzo Post Acute located?
- Palazzo Post Acute is located at 5400 Fountain Ave, Los Angeles, 90029, Los Angeles, California.
- How can I contact Palazzo Post Acute?
- You can reach Palazzo Post Acute by phone at +1 323-461-4301.
Nearby facilities
- Hollywood Premier Healthcare Center 0.0 mi
5401 Fountain Ave, Los Angeles, 90029
- Fountain View Subacute And Nursing Center 0.1 mi
5310 Fountain Ave, Los Angeles, CA, 90029
- Brier Oak on Sunset 0.3 mi
5154 Sunset Blvd, Los Angeles, 90027
- Alexandria Care Center 0.6 mi
1515 Alexandria Ave, Los Angeles, 90027
- Hollywood Presbyterian Medical Center D/P Snf 0.9 mi
4636 Fountain Avenue, Los Angeles, CA, 90029
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.