Webster House
Palo Alto, California
401 Webster St, Palo Alto, 94301
Sunday,9AM,5PM, Monday,9AM,5PM, Tuesday,9AM,5PM, Wednesday,9AM,5PM, Thursday,9AM,5PM, Friday,9AM,5PM, Saturday,9AM,5PM
Webster House Quality & Safety Report
Excellent
CMS Official Overall: 5★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.80 hrs
- Licensed practical nurse (LPN) 1.30 hrs
- Certified nursing aide (CNA) 2.45 hrs
- Physical therapy 0.07 hrs
Quality rating trend
Overall rating stable at 5 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Retirement home · Assisted living facility · Nursing home
- Capacity
- 145 certified beds · ~62 avg residents/day (43% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Webster House is a non-profit, 145-bed skilled nursing facility located in Palo Alto, California. The center maintains a five-star overall rating from the Centers for Medicare & Medicaid Services, supported by a five-star health inspection score. Clinical performance is further reflected in four-star ratings for both professional staffing levels and quality of resident care measures.
Location
401 Webster St, Palo Alto, 94301, Palo Alto, CA
Recent reviews
- Steven “Stevo Swiss” Scholom ★★★★★ June 12, 2024
A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos. The activities director said she knows everyone by name, and personally. The area is extremely safe and upscale, and everyone I met was smart, kind, and competent.
- John ★★★★★ October 14, 2022
Great service great and loving people
- Alejandro Andrade ★★★★★ October 27, 2020
Ok
- Helen Laue ★★★★★ October 16, 2019
5 stars
- Sasha B ★☆☆☆☆ September 23, 2019
I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect. Main complaints:<br>My father’s diapers were not changed regularly resulting in a severe groin rash and bed sores which have not healed even with the medication prescribed.<br>For the entire first week he was not given the required three.<br>For the entire first week he was not moved from bed to wheelchair for his meals as required and as agreed upon admission and further discussed with nurses, supervisors and social director.<br>The call button provided does not appear to trigger any response on part of the staff. I can only wonder what would happen in case of an emergency.<br>The leg compression cuff machine was not functioning correctly and was simply turned off and removed.<br>The facility is understaffed with respect to direct care providers while appearing overstaffed with supervisors, managers, social workers, coordinators. Communication of issues between different personnel, during shifts and between shifts, appears completely broken. Linda, the facility manager was unavailable the entire period.
Frequently asked questions
- What is the overall CMS rating for Webster House?
- Webster House has an overall CMS rating of 5 out of 5 stars.
- How did Webster House score on health inspections?
- Webster House received a health inspection rating of 5 out of 5 stars from CMS.
- What is the staffing rating for Webster House?
- Webster House has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Webster House have?
- Webster House has 145 certified beds.
- Does Webster House accept Medicare or Medicaid?
- Yes, Webster House accepts Medicare and Medicaid.
- Where is Webster House located?
- Webster House is located at 401 Webster St, Palo Alto, 94301, Palo Alto, California.
- How can I contact Webster House?
- You can reach Webster House by phone at +1 650-640-1287.
Nearby facilities
- Palo Alto Sub-Acute And Rehabilitation Center 0.5 mi
911 Bryant Street, Palo Alto, CA, 94301
- Vi at Palo Alto 1.2 mi
620 Sand Hill Rd, Palo Alto, 94304
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.