Spring Lake Village

Safety & Inspections

Health deficiencies

National median: 7

16 above national median

Total federal penalties

$44,730

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

5.77 hrs above national median

Registered nurse (RN)

1.24 hrs

Licensed practical nurse (LPN)

1.30 hrs

Certified nursing aide (CNA)

2.80 hrs

Physical therapy

0.11 hrs

Quality rating trend

Overall rating stable at 5 stars across 18 data points.

Facility profile

Type

Skilled Nursing Facility · Retirement home · Assisted living facility · Nursing home

Capacity

70 certified beds · ~45 avg residents/day (64% occupancy)

Ownership

Non profit - Corporation

Payment accepted

Medicare (Medicare)

About

Spring Lake Village is a non-profit corporate skilled nursing facility in Santa Rosa, California, containing 70 beds. The facility holds a 5-star overall rating from the Centers for Medicare & Medicaid Services, including 5-star ratings for staffing and quality measures. Its most recent health inspection resulted in a 3-star rating.

Location

5555 Montgomery Dr, Santa Rosa, 95409, Santa Rosa, CA

Recent reviews

• Nam Giang ★★★★★ January 12, 2025

  Một nơi lý tưởng để ăn dưỡng... nếu có " tiền"

• huma tayyaba ★★★★★ August 14, 2024

  Highly recommended.

• Gayle Pierce ★☆☆☆☆ March 20, 2024

  Horrible experience with my mother being sent there for rehab. They are a for profit establishment; privately owned. They neglected her after surgery.... 17 days and no stitches removed for a hip operation. No shower for weeks and this definitely was not because she refused a shower. I complained and it always fell on deaf ears . They ignored my requests for a doctor’s appraisal of her condition over and over. I spent 5 hrs a day there with my mom and finally after 4 weeks post surgery Doctor Christie Cambal who was assigned to her came in at 5:30 pm and told her she didn’t look good. NO CARE AT ALL!!! She was left in the bathroom for 45 min even after the emergency button was pushed.There was NEVER any communication! Be very alerted to the fact that this facility ignores your loved ones.

• Jean Warren ★★★★☆ February 1, 2023

  Beautiful landscaping, private residence spaces, tasteful common areas.

• Chris Borland ★☆☆☆☆ May 13, 2022

  I find the ineptitude, lack of accountability, and discourtesy on the part of management at Spring Lake Village to be appalling and quite concerning.<br><br>While under the oversight of the Episcopal Church, Spring Lake Village was a wonderful place. I had hoped to live at SLV myself, one day! Since becoming corporately owned and operated some years ago, however, it has BADLY degraded on a number of levels.<br><br>It's mainly about profit now, not about care for the elderly. Lower wages for workers, increased salaries for management and higher-ups, poor stewardship of financial resources (wasteful spending etc.), raised fees, and a general lack of integrity and responsibility have turned what was once a great place for older people into just another run-of-the-mill money-making enterprise.<br><br>Although Spring Lake Village is now a mediocre establishment by most measures, it's not just the mediocrity that bothers me:<br><br>--<br><br>During the 2017 fires that swept Santa Rosa, Spring Lake Village couldn't locate my parent - even though my loved one was at home on Spring Lake Village property the entire time - the last to be accounted for when evacuations threatened. Unbelievable.<br><br>After recovering from a recent stay at a local hospital, Spring Lake Village didn't seem to want to take my loved one back, despite SLV's contractual obligation to do so. Once I reminded Spring Lake Village of this legal requirement, they finally relented - but that's what it took.<br><br>My mother has generally received adequate care at SLV, but has given reports on multiple occasions of being subjected to unkind treatment at Spring Lake Village after objecting to low quality service (I'm often told: "Please don't complain to anyone ... they'll just take it out on me.")<br><br>--<br><br>While most workers and servers at SLV generally do a good job, dealing with management can be an off-putting experience, very unpleasant, even a nightmare. The right hand doesn't know what the left hand is doing, but neither hand can be counted on to keep it's word and do what it says it will do. "Pass the buck" is what I've gotten, repeatedly, instead of a simple apologetic admission that Spring Lake Village messed up and will try to do better in the future.<br><br>Note: The current executive director, Jeanie, is responsive and responsible, and hopefully can turn SLV around.<br><br>Nevertheless, incompetent members of the administration at SLV continue to turn routine interactions into unnecessary trials and tribulations for residents and their families. Therefore, my recommendation below still holds – for the time being, at least.<br><br>Do NOT send your parent or loved one to Spring Lake Village. In my experience, Spring Lake Village has gone from bad to worse in recent years, and is showing little concern for much needed improvement.<br><br>I strongly suggest you seek elder care elsewhere.

Frequently asked questions

What is the overall CMS rating for Spring Lake Village?

Spring Lake Village has an overall CMS rating of 5 out of 5 stars.

How did Spring Lake Village score on health inspections?

Spring Lake Village received a health inspection rating of 3 out of 5 stars from CMS.

What is the staffing rating for Spring Lake Village?

Spring Lake Village has a staffing rating of 5 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Spring Lake Village have?

Spring Lake Village has 70 certified beds.

Does Spring Lake Village accept Medicare or Medicaid?

Yes, Spring Lake Village accepts Medicare.

Where is Spring Lake Village located?

Spring Lake Village is located at 5555 Montgomery Dr, Santa Rosa, 95409, Santa Rosa, California.

How can I contact Spring Lake Village?

You can reach Spring Lake Village by phone at +1 707-801-0663.

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