Westside Care Center
Manchester, Connecticut
349 Bidwell Street, Manchester, CT, 06040
Westside Care Center Quality & Safety Report
Poor
CMS Official Overall: 2★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.33 hrs
- Licensed practical nurse (LPN) 0.80 hrs
- Certified nursing aide (CNA) 1.82 hrs
- Physical therapy 0.03 hrs
Quality rating trend
Overall rating stable at 2 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 162 certified beds · ~127 avg residents/day (78% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Westside Care Center is a 162-bed for-profit skilled nursing facility located in Manchester, Connecticut, operated by a limited liability company. The center holds a 2-star overall rating from the Centers for Medicare & Medicaid Services, with specific 2-star ratings for both staffing levels and health inspections. While these categories reflect below-average performance, the facility maintains a 4-star rating for its clinical quality measures.
Location
349 Bidwell Street, Manchester, CT, 06040, Manchester, CT
Frequently asked questions
- What is the overall CMS rating for Westside Care Center?
- Westside Care Center has an overall CMS rating of 2 out of 5 stars.
- How did Westside Care Center score on health inspections?
- Westside Care Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Westside Care Center?
- Westside Care Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Westside Care Center have?
- Westside Care Center has 162 certified beds.
- Does Westside Care Center accept Medicare or Medicaid?
- Yes, Westside Care Center accepts Medicare and Medicaid.
- Where is Westside Care Center located?
- Westside Care Center is located at 349 Bidwell Street, Manchester, CT, 06040, Manchester, Connecticut.
- How can I contact Westside Care Center?
- You can reach Westside Care Center by phone at +1 860-647-9191.
Nearby facilities
- Touchpoints at Manchester 0.1 mi
333 Bidwell St, Manchester, 6040
- Manchester Rehabilitation And Healthcare Center 0.8 mi
385 W Center St, Manchester, CT, 06040
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.