Civita Care Center at West River
Milford, Connecticut
245 Orange Ave, Milford, 6461
Civita Care Center at West River Quality & Safety Report
Good
CMS Official Overall: 3★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.67 hrs
- Licensed practical nurse (LPN) 1.13 hrs
- Certified nursing aide (CNA) 1.94 hrs
- Physical therapy 0.05 hrs
Quality rating trend
Overall rating improved from 2 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Rehabilitation center
- Capacity
- 120 certified beds · ~110 avg residents/day (92% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Civita Care Center at West River is a 120-bed, for-profit skilled nursing facility located in Milford, Connecticut. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, with specific marks of 4 stars for staffing and 3 stars for health inspections. Quality measures at the facility are rated at 4 stars.
Location
245 Orange Ave, Milford, 6461, Milford, CT
Recent reviews
- Sal Anastasio ★★★★★ February 17, 2026
I’m an entertainer who visited on Monday afternoon. The staff kept the residents engaged before, during, and after my performance. Everyone had a great time listening and singing along to the music.
- sherri D ★★★★☆ December 30, 2025
I was there for almost a whole month I would say that most of the people there are very nice and accommodating...the aides and nurses took good care of me..the Physical and Occupational therapist were apot on for getting back to walking with my walker...I can also say that the activities director was very organized and pleasant always had fun activities for every one
- Lauren Perrone ★★★★☆ December 24, 2025
I would say, all things considered, for a skilled nursing facility, this isn’t half bad, the food needs a face lift but the therapy and staff are great!
- Cythronia Jones ★★★★★ November 18, 2025
I've had two family members at this facility and I can personally say they are by far the kindest and most caring staff I have had the pleasure to meet! Everyone was so nice and we appreciate all they do.Not to mention it's so clean!
- John Coppola ★★★★★ November 16, 2025
My mother has been there for several years. I have found the staff to be excellent caring and kind. Is there ever any issues? I am notified immediately.
Frequently asked questions
- What is the overall CMS rating for Civita Care Center at West River?
- Civita Care Center at West River has an overall CMS rating of 3 out of 5 stars.
- How did Civita Care Center at West River score on health inspections?
- Civita Care Center at West River received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Civita Care Center at West River?
- Civita Care Center at West River has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Civita Care Center at West River have?
- Civita Care Center at West River has 120 certified beds.
- Does Civita Care Center at West River accept Medicare or Medicaid?
- Yes, Civita Care Center at West River accepts Medicare and Medicaid.
- Where is Civita Care Center at West River located?
- Civita Care Center at West River is located at 245 Orange Ave, Milford, 6461, Milford, Connecticut.
- How can I contact Civita Care Center at West River?
- You can reach Civita Care Center at West River by phone at +1 203-876-5123.
Nearby facilities
- Civita Care Center at Milford 1.6 mi
2028 Bridgeport Ave, Milford, 6460
- Milford Health Care Center Inc 2.4 mi
195 Platt Street, Milford, CT, 06460
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.