Norwalk Care Center

Safety & Inspections

Health deficiencies

National median: 7

13 above national median

Total federal penalties

$198,225

Abuse citation

CMS has cited this facility for abuse in one of the two most recent reporting cycles.

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.10 hrs below national median

Registered nurse (RN)

0.52 hrs

Licensed practical nurse (LPN)

0.59 hrs

Certified nursing aide (CNA)

2.00 hrs

Physical therapy

0.02 hrs

Quality rating trend

Overall rating stable at 1 stars across 18 data points.

Facility profile

Type

Nursing home · Nursing home · Assisted living facility · Medical clinic

Capacity

150 certified beds · ~127 avg residents/day (85% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Norwalk Care Center is a 150-bed, for-profit skilled nursing facility located in Norwalk, Connecticut, operated by a limited liability company. The center currently holds a 1-star overall rating from the Centers for Medicare & Medicaid Services (CMS), reflecting 1-star ratings for health inspections and 2-star ratings for staffing. Despite these scores, the facility maintains a 4-star rating for its clinical quality measures.

Location

23 Prospect St, Norwalk, 6850, Norwalk, CT

Recent reviews

• Mary jo Picard-ami ★☆☆☆☆ December 29, 2025

  If you have a parent and can’t be there to supervise everyday. Please don’t put them in this place. I would need an hour to write what goes on there. I went on Christmas and her teeth haven’t been brushed in months. Her gums are red and swollen. She screamed in pain when I tried to brush them. They don’t care about these patients. It’s a shame that’s how you live out your final years. My brother and I don’t live near, and it’s not easy going to see her. She can’t answer the phone now. And in one month she doesn’t know who I am. They have swept away at least 4 pairs of hearing aids. But won’t replace them unless I go there and say something. She can’t eat by herself. Yet I see no one helping. Awful! I have complained over and over. To the State. I just called now. Let’s see what happens.. I’m sure nothing. She’s reduced to an infant, without care. What an awful way to spend your final years.

• Veronica Filardi ★★★★★ December 5, 2025

  I was a visitor, my experience of the facility was that it was clean with big bright pictures. The Staff was kind and very helpful. The staff was also very attentive to the patients.

• Alma Agueda ★★★★★ November 16, 2025

  Until now I don't have any complaints but my brother been there only 3 weeks but every week, I visits my brother and I check him from head to toe and I never would tell them when I go to visit. The staffs is great

• ciera ★☆☆☆☆ September 17, 2025

  My brother was admitted to Norwalk Care Center. The facility has no running water. I learned this was due to Legionnaires’ disease in the building’s water system. In the meantime, patients were told to bathe with disposable wipes (so they can't brush their teeth??), meals were served on paper plates. The entire building smells terrible and feels dirty and unhygienic. Makes you want to vomit. The rooms and furniture are very old, with metal beds and stained chairs, and the place overall does not feel clean or safe. The phone is his room doesn't work, so we cannot reach loved ones directly. The internet and wifi service is terrible. I also worry for my brother’s safety — if he were to fall, I don’t know how anyone would even know, because staff barely check on him. Based on what I have seen and experienced, I would never ever recommend Norwalk Care Center. The conditions are unsanitary, the care is lacking, and the environment is unsafe for vulnerable patients. I cannot wait until my brother can leave this place. STAY AWAY!

• MARIA SMITH ★☆☆☆☆ September 14, 2025

  Legionnaire’s I do not recommend for your family or loved ones My son was admitted to Norwalk Care Center on September 11, 2025 after being transferred from Norwalk Hospital. By the next day (September 12) the facility had no running water, and as of September 14 it still was not restored. I was later told this was because the building has Legionnaires’ disease in the water system, so they had to shut it off. Patients were told to bathe with disposable cloths, meals were served on paper plates, and I saw peanut butter and jelly sandwiches in plastic bags being given instead of proper meals. My son requires a Mediterranean-style diet for health reasons, but this was ignored. The phones in patient rooms do not work, so families cannot reach loved ones directly. Calls only go to the nurses’ station, but staff are often too busy to answer. During my visit I smelled fecal matter near the reception area, likely due to unflushed toilets. When I raised concerns about hygiene, food safety, and patient dignity, the facility manager was dismissive and told me my son could be moved if I didn’t like it. The building itself is very dated — metal beds, stained chairs, old furniture, and no clear directions for visitors to reach patient rooms. I also noticed the receptionist was busy with personal calls instead of assisting families. I am extremely concerned about the health, safety, and quality of care at this facility. Based on my experience, I cannot recommend Norwalk Care Center to anyone seeking proper, compassionate care for their loved ones.

Frequently asked questions

What is the overall CMS rating for Norwalk Care Center?

Norwalk Care Center has an overall CMS rating of 1 out of 5 stars.

How did Norwalk Care Center score on health inspections?

Norwalk Care Center received a health inspection rating of 1 out of 5 stars from CMS.

What is the staffing rating for Norwalk Care Center?

Norwalk Care Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Norwalk Care Center have?

Norwalk Care Center has 150 certified beds.

Does Norwalk Care Center accept Medicare or Medicaid?

Yes, Norwalk Care Center accepts Medicare and Medicaid.

Where is Norwalk Care Center located?

Norwalk Care Center is located at 23 Prospect St, Norwalk, 6850, Norwalk, Connecticut.

How can I contact Norwalk Care Center?

You can reach Norwalk Care Center by phone at +1 203-853-0010.

Nearby facilities

• Notre Dame Health And Rehabilitation Center 1.4 mi

  76 West Rocks Road, Norwalk, CT, 06851

• Autumn Lake Healthcare at Norwalk 2.0 mi

  34 Midrocks Dr, Norwalk, 6851