Autumn Lake Healthcare at Windsor

Safety & Inspections

Health deficiencies

National median: 7

15 above national median

Total federal penalties

$29,202

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.43 hrs below national median

Registered nurse (RN)

0.47 hrs

Licensed practical nurse (LPN)

0.72 hrs

Certified nursing aide (CNA)

1.88 hrs

Physical therapy

0.03 hrs

Quality rating trend

Overall rating declined from 2 to 1 stars over 18 data points.

Facility profile

Type

Rehabilitation center · Rehabilitation center · Nursing home

Capacity

108 certified beds · ~92 avg residents/day (85% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Autumn Lake Healthcare at Windsor is a 108-bed for-profit skilled nursing facility located in Windsor, Connecticut. According to CMS data, the facility maintains a 1-star overall rating, reflecting 1-star ratings in both staffing and health inspections. Clinical quality measures for the facility are rated at 3 out of 5 stars.

Location

581 Poquonock Ave, Windsor, 6095, Windsor, CT

Recent reviews

• Carter Dziedzic ★★★★★ February 19, 2026

  The staff here is amazing. You always feel welcomed, and acknowledged in this building. I have been in several nursing homes and assisted living facilities, that do not compare to the quality of staff and service at Autumn Lake Windsor. I would feel at ease knowing my loved one was residing and being cared for by this staff. What an amazing community.

• Mandy Kwarteng ★★★★★ February 18, 2026

  Compassionate staff. Everyone here means well and genuinely care about the Residents!!

• Kathleen Adams ★★★★☆ February 16, 2026

  Update: my mom ended up leaving there on December 29th. Overall the care was not bad. One of the issues was they were short staffed if you call the facility no one answered at the nursing station, the nursing supervisors office, or the rehab center. They weren't always quick to respond when people rang the nurses button because they didn't have enough people. And that could be bad if someone is choking or they fall or they need a diaper change whatever. I was probably down there almost every single day because I couldn't get answers over the phone. I believe this issue is everywhere not just there. I had to constantly advocate for her to get things done but they did get done. But the place had just gotten bought out it was much nicer than when my mom was there 7 years ago and I know they're doing more renovations. 80% of the staff was wonderful there was a couple people there that were kind of b***** but most of them were really great. Overall it wasn't bad, little bit disorganized but I don't think you're going to find any place that's going to be perfect. If you put someone in there whether it's a nursing home or rehab you need to constantly be aware of what's going on and you need to constantly advocate to get things done if you don't it's not going to be good for them.<br><br>My mom just went there on Friday 12/5. She was at this facility 7 years ago when she had her other knee replaced and the place is so nice the whole place has been painted the hallways the rooms and they're doing more Renovations since they got bought out a month ago. The staff there is wonderful I can't remember all of the names but Tanya Lydia and Mary are three of the nurses and they're great very attentive & Georgia is one of her nurse's aides. She's a wonderful person who really helps my mom with her anxiety. And they've been taking really good care of her. .

• Susan Hart ★★☆☆☆ January 22, 2026

  Relative sent there for hospice care. Our experience was that the staff is not appropriately trained and/or communicated to regarding hospice patients. Only because we were able to quickly engage an outside hospice care vendor did we receive appropriate services for a woman who had literally days to live. Although staff was overall friendly and approachable and her medications were dispensed reliably, there was a disconnect about diet and multiple other unnecessary rehab service consultations. Only because we remained at bedside throughout the daytime hours were we able to redirect staff from agitating her. Many providers actually seemed unaware of her hospice status and ended up embarrassed about the interaction. In short, the family felt like there was an oppositional relationship with the medical staff who seemed ill-equipped temperamentally to tend to a woman in transition. At this point, I would not recommend Autumn Lake for hospice care. Furthermore, we have been doing battle with the business side of the house as well. The process of being reimbursed nearly $12,000 has been painful to say the least. It has taken far too many phone calls over multiple weeks to the Windsor facility and at AL HQ to finally get a check sent to us. Unfortunately, our instructions regarding who to make the check out to were ignored, so we might still be waiting for our funds. I find it curious that literally the only part of our relationship with Autumn Lake that went smoothly was when they cashed our original check. This facility has issues up and down the chain of responsibility and no one has offered us the opportunity to submit formal feedback despite my request to do so.

• Aidan Dillon ★☆☆☆☆ January 21, 2026

  The staff are kind people but the quality of care provided for my grandmother was unacceptably low. The staff repeatedly failed to get her to the bus that came to pick her up on time (she was unable to move herself), resulting in her missing all of her appointments with doctors. The quality of the food served was extremely poor. The assistance button in her room did not work so she was unable to get the attention of nurses when she required help. I understand that the facility is currently undergoing some changes but until improvements are made I would recommend anyone to avoid this place.

Frequently asked questions

What is the overall CMS rating for Autumn Lake Healthcare at Windsor?

Autumn Lake Healthcare at Windsor has an overall CMS rating of 1 out of 5 stars.

How did Autumn Lake Healthcare at Windsor score on health inspections?

Autumn Lake Healthcare at Windsor received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Autumn Lake Healthcare at Windsor?

Autumn Lake Healthcare at Windsor has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Autumn Lake Healthcare at Windsor have?

Autumn Lake Healthcare at Windsor has 108 certified beds.

Does Autumn Lake Healthcare at Windsor accept Medicare or Medicaid?

Yes, Autumn Lake Healthcare at Windsor accepts Medicare and Medicaid.

Where is Autumn Lake Healthcare at Windsor located?

Autumn Lake Healthcare at Windsor is located at 581 Poquonock Ave, Windsor, 6095, Windsor, Connecticut.

How can I contact Autumn Lake Healthcare at Windsor?

You can reach Autumn Lake Healthcare at Windsor by phone at +1 860-688-7211.

Nearby facilities

• Complete Care at Kimberly Hall North 1.9 mi

  1 Emerson Dr, Windsor, 6095

• Complete Care at Kimberly Hall South 2.0 mi

  South Building, 1 Emerson Dr, Windsor, 6095