Complete Care at Kimberly Hall South
Windsor, Connecticut
South Building, 1 Emerson Dr, Windsor, 6095
Complete Care at Kimberly Hall South Quality & Safety Report
Good
CMS Official Overall: 4★ / 5
CMS data as of March 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $14,728
CMS data as of March 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.70 hrs
- Licensed practical nurse (LPN) 0.82 hrs
- Certified nursing aide (CNA) 2.04 hrs
- Physical therapy 0.05 hrs
Quality rating trend
Overall rating declined from 4 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Hospice · Rehabilitation center
- Capacity
- 180 certified beds · ~105 avg residents/day (58% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Complete Care at Kimberly Hall South is a 180-bed for-profit skilled nursing facility located in Windsor, Connecticut. The center holds a 2-star overall rating from CMS, reflecting a 5-star rating for quality measures, a 3-star rating for staffing, and a 1-star rating for health inspections. It is operated as a limited liability company and provides long-term care and cyclical health services to the local community.
Location
South Building, 1 Emerson Dr, Windsor, 6095, Windsor, CT
Recent reviews
- Veronica Rivera ★☆☆☆☆ February 16, 2026
The front coming in there is a lot of trash.
- Lisa Bosworth ★★★★☆ February 14, 2026
Nothing against Kimberly at all but this survey doesn't identify the company among many that I could be reviewing. If you can identify yourselves maybe I can zeeo my memory in on which vall she was involved with. I'm sure she did s great job!
- Staci Brody ★★★★★ January 30, 2026
I am throughout the state and work in hospice and hands down one of the best most dedicated team of people in Healthcare. Monica Messenger the Director of Nursing is a gift , dedicated and commited to her residents and her team . I was personally in a situation with a family member and needed to find the best place that would give us peace of mind and automatically ran to Kimberly Hall South to see if there was bed availability. Can't say enough about this team and their sincere dedication to strive for excellence .KUDOS !!!
- David Scudder ★★★★★ January 22, 2026
Great place for care Very clean and very thoughtful staff
- Gary Martell ★★★★★ January 4, 2026
Staff is helpful and friendly!!
Frequently asked questions
- What is the overall CMS rating for Complete Care at Kimberly Hall South?
- Complete Care at Kimberly Hall South has an overall CMS rating of 4 out of 5 stars.
- How did Complete Care at Kimberly Hall South score on health inspections?
- Complete Care at Kimberly Hall South received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Complete Care at Kimberly Hall South?
- Complete Care at Kimberly Hall South has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Complete Care at Kimberly Hall South have?
- Complete Care at Kimberly Hall South has 180 certified beds.
- Does Complete Care at Kimberly Hall South accept Medicare or Medicaid?
- Yes, Complete Care at Kimberly Hall South accepts Medicare and Medicaid.
- Where is Complete Care at Kimberly Hall South located?
- Complete Care at Kimberly Hall South is located at South Building, 1 Emerson Dr, Windsor, 6095, Windsor, Connecticut.
- How can I contact Complete Care at Kimberly Hall South?
- You can reach Complete Care at Kimberly Hall South by phone at +1 860-688-6443.
Nearby facilities
- Complete Care at Kimberly Hall North 0.1 mi
1 Emerson Dr, Windsor, 6095
- Autumn Lake Healthcare at Windsor 2.0 mi
581 Poquonock Ave, Windsor, 6095
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.