Highland Care Center

Safety & Inspections

Health deficiencies

National median: 7

4 below national median

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

2.91 hrs below national median

Registered nurse (RN)

0.42 hrs

Licensed practical nurse (LPN)

0.65 hrs

Certified nursing aide (CNA)

1.88 hrs

Physical therapy

0.09 hrs

Quality rating trend

Overall rating improved from 1 to 4 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home

Capacity

320 certified beds · ~307 avg residents/day (96% occupancy)

Ownership

For profit - Corporation

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Highland Care Center is a 320-bed, for-profit skilled nursing facility located in Jamaica, New York. The center holds a 4-star overall rating from the Centers for Medicare & Medicaid Services, with 4-star ratings in both health inspections and quality measures. While the facility maintains these clinical scores, its staffing levels are currently rated at 2 out of 5 stars.

Location

91 31 175th Street, Jamaica, NY, 11432, Jamaica, NY

Recent reviews

• Terry Carter ★★★★☆ February 2, 2026

  Clean and Secure environment. Helpful Administrators and they keep me informed of my Family Member's health issues, accidents and medical needs. They also family-friendly, invited us to participate in their care plan for our family member.

• ELLA Tisch ★☆☆☆☆ January 29, 2026

  I’m a retired psychologist for cancer patients and done it for 25 years between 1997-2022 I’m also a mandated reporter. My stay at highland was the worse out of all the places I’ve been in. I came in with minimal injuries and came out worse than when I entered. The abuse neglect and torture on a daily basis is how slot of patients leave with a medical examiner. I know I was almost a statistic I D ont have to look at the footage I took from highland the memory remains. All I have to do is look at the scars I acquired at highland and the memories come back to haunt me no medical care because the staff isn’t licensed or qualified to do to he job. No food. The footage speaks for itself. Don’t try informing the administration they give you the run around. Nobody cared or wants to hear it they know damn well who they’re bad apples are but they chose to keep them on staff don’t ask for medication you get sent to an emergency room for a psych evaluation and the emergency room sends you right back. It’s warring the insurance and harassing the patient. Certain patients are going thru a revolving door every night a visit to the emergency room for punishment only. The patient has no say as nd they are punished by sending them into one psych ward to another and their is absolutely no excuse for the facility behavior other than they want to clean out the patient room and take their valuables. After someone expires and the family retrieving the belongings the family notices there’s items missing and highlands excuse patient never had it because it’s in ostrecher picket already. I don’t make a statement unless I have proof. The footage doesn’t lie. I can’t alter what the camera picked up

• Teddy Teddy ★★★★★ January 12, 2026

  First time there visiting a friend and the experience was great The staff are kind and polite

• Sharon Griffith ★★★★★ January 12, 2026

  While the nurses were preparing my cousin for an outing to her daughter’s wedding, another cousin and I were waiting in the lounge. There was a woman who was brought in and was placed by the window. A few minutes later she was crying and when I asked what the problem was, she noted she was cold. I asked one of the nurses if they could bring her a blanket or sweater and they brought it right away. Both my parents spent time in nursing homes and the nurses aren’t always as attentive and instead of saying “she is always complaining” as has been said to me, they listened and acted. They also helped get my cousin ready early so that we could take her out as previously requested with without attitude or complaints. Thanks for the positive attitudes. Not something that is easily found at some centers. My cousins mother is also in the home for rehab but they still put them in adjoining rooms although her daughter is there for long term. When my mother was in a rehab nursing center previously, they had rehab patients on a different floor so I appreciated the accommodations they made for the family.

• Thomas Natoli ★★★★★ January 11, 2026

  My dad is 90 will be turning 91 in 7 days. Fell and broke his hip and is just about to start his rehabilitation journey. Every staff member that I have met has been wonderful to my brother and myself and my father is made to feel well looked after and comfortable and he is only there 2 days. We r all very pleased thus far and it helps take the worry away when we can't be there. My brother and I feel he is in great hands 👌 ty to all the staff at highland care

Frequently asked questions

What is the overall CMS rating for Highland Care Center?

Highland Care Center has an overall CMS rating of 4 out of 5 stars.

How did Highland Care Center score on health inspections?

Highland Care Center received a health inspection rating of 4 out of 5 stars from CMS.

What is the staffing rating for Highland Care Center?

Highland Care Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Highland Care Center have?

Highland Care Center has 320 certified beds.

Does Highland Care Center accept Medicare or Medicaid?

Yes, Highland Care Center accepts Medicare and Medicaid.

Where is Highland Care Center located?

Highland Care Center is located at 91 31 175th Street, Jamaica, NY, 11432, Jamaica, New York.

How can I contact Highland Care Center?

You can reach Highland Care Center by phone at +1 718-657-6363.

Nearby facilities

• Chapin Home For The Aging 0.9 mi

  165 01 Chapin Parkway, Jamaica, NY, 11432

• N Y S Veterans Home In N Y C 1.3 mi

  178 50 Linden Blvd, Jamaica, NY, 11434

• Silvercrest 1.4 mi

  144 45 87th Avenue, Jamaica, NY, 11435

• Jamaica Hospital Medical Center T C U 1.7 mi

  8900 Van Wyck Expressway, Jamaica, NY, 11418

• Jamaica Hospital Nursing Home Co Inc 1.8 mi

  89-40 135th Street, Jamaica, NY, 11418