Quality Life Services - New Castle
New Castle, Pennsylvania
520 Friendship Street, New Castle, PA, 16101
Quality Life Services - New Castle Quality & Safety Report
Average
CMS Official Overall: 3★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.58 hrs
- Licensed practical nurse (LPN) 0.91 hrs
- Certified nursing aide (CNA) 2.29 hrs
- Physical therapy 0.04 hrs
Quality rating trend
Overall rating declined from 5 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility
- Capacity
- 204 certified beds · ~134 avg residents/day (66% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Quality Life Services - New Castle is a for-profit, 204-bed skilled nursing facility located in New Castle, Pennsylvania. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services (CMS), reflecting 3-star ratings in both staffing and health inspections. Clinical performance is highlighted by a 4-star rating in quality measures.
Frequently asked questions
- What is the overall CMS rating for Quality Life Services - New Castle?
- Quality Life Services - New Castle has an overall CMS rating of 3 out of 5 stars.
- How did Quality Life Services - New Castle score on health inspections?
- Quality Life Services - New Castle received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Quality Life Services - New Castle?
- Quality Life Services - New Castle has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Quality Life Services - New Castle have?
- Quality Life Services - New Castle has 204 certified beds.
- Does Quality Life Services - New Castle accept Medicare or Medicaid?
- Yes, Quality Life Services - New Castle accepts Medicare and Medicaid.
- Where is Quality Life Services - New Castle located?
- Quality Life Services - New Castle is located at 520 Friendship Street, New Castle, PA, 16101, New Castle, Pennsylvania.
- How can I contact Quality Life Services - New Castle?
- You can reach Quality Life Services - New Castle by phone at +1 412-654-7791.
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.