Autumn Care Of Norfolk
Norfolk, Virginia
1401 Halstead Avenue Revised, Norfolk, VA, 23502
Autumn Care Of Norfolk Quality & Safety Report
Average
CMS Official Overall: 4★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.38 hrs
- Licensed practical nurse (LPN) 0.93 hrs
- Certified nursing aide (CNA) 2.09 hrs
- Physical therapy 0.04 hrs
Quality rating trend
Overall rating improved from 2 to 4 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Rehabilitation center
- Capacity
- 120 certified beds · ~109 avg residents/day (91% occupancy)
- Ownership
- For profit - Individual
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Autumn Care of Norfolk is a 120-bed, for-profit skilled nursing facility located in Norfolk, Virginia, owned by an individual. It holds a 4-star overall rating from CMS, supported by a 5-star rating for quality measures and a 3-star health inspection rating. The facility is currently rated at 2 stars for its staffing levels.
Location
1401 Halstead Avenue Revised, Norfolk, VA, 23502, Norfolk, VA
Recent reviews
- Dee Smith ★☆☆☆☆ February 16, 2026
I echo the sentiments shared by previous reviewers. However, the reality is that all of these facilities are the same. Good elderly/rehabilitation care is difficult to find. The workers at this establishment are not professional, they are not hygienic, and they are not friendly. They yell at the patients and lie to them in loud, verbal arguments. It’s so sad to see our loved one experience this and we are working feverishly to find a more suitable experience for her but also feeling defeated by the non-options available. I urge the management to adopt more professional policies, training, and hiring and employment practices. Editing to say that Jessica Austin is the best asset at this location.
- Travis Andre ★★★★★ January 14, 2026
Ms. Jennifer Edwards is a fantastic nurse! Handled my father’s rehabilitation and personal needs with the UTMOST care! Gentle, respectful young lady! Thank you Ms. Edward’s!!!
- Richmond Elite ★★★★★ December 18, 2025
I had a great experience with this facility. The staff is attentive, compassionate, and truly dedicated to resident care.
- Samantha Harrison ★★★★★ December 18, 2025
Just visited my loved one, and I was so happy to see that the Unit Managers took the time to decorate the halls for the residents! Thank you guys for making sure that the residents are in the holiday spirit! I appreciate you all so much, the little things really matter.
- Danielle Townes ★★★★★ November 4, 2025
I can’t thank this team enough for the way they’ve cared for my dad. From day one, they’ve treated him like family. The nurses check in often, the therapy team keeps him motivated, and the administrative staff always keep me informed. It’s a huge relief knowing he’s in such good hands.
Frequently asked questions
- What is the overall CMS rating for Autumn Care Of Norfolk?
- Autumn Care Of Norfolk has an overall CMS rating of 4 out of 5 stars.
- How did Autumn Care Of Norfolk score on health inspections?
- Autumn Care Of Norfolk received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for Autumn Care Of Norfolk?
- Autumn Care Of Norfolk has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Autumn Care Of Norfolk have?
- Autumn Care Of Norfolk has 120 certified beds.
- Does Autumn Care Of Norfolk accept Medicare or Medicaid?
- Yes, Autumn Care Of Norfolk accepts Medicare and Medicaid.
- Where is Autumn Care Of Norfolk located?
- Autumn Care Of Norfolk is located at 1401 Halstead Avenue Revised, Norfolk, VA, 23502, Norfolk, Virginia.
- How can I contact Autumn Care Of Norfolk?
- You can reach Autumn Care Of Norfolk by phone at +1 757-857-0481.
Nearby facilities
- Harbor'S Edge 4.5 mi
One Colley Avenue, Norfolk, VA, 23510
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.