Newcastle Place

Safety & Inspections

Health deficiencies

National median: 7

13 above national median

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

5.10 hrs above national median

Registered nurse (RN)

0.93 hrs

Licensed practical nurse (LPN)

1.31 hrs

Certified nursing aide (CNA)

2.98 hrs

Physical therapy

0.18 hrs

Quality rating trend

Overall rating stable at 3 stars across 18 data points.

Facility profile

Type

Skilled Nursing Facility · Retirement community · Assisted living facility · Nursing home

Capacity

47 certified beds · ~41 avg residents/day (88% occupancy)

Ownership

Non profit - Corporation

Payment accepted

Medicare (Medicare)

About

Newcastle Place is a non-profit, 47-bed skilled nursing facility located in Mequon, Wisconsin. The center holds a 3-star overall rating from CMS, which includes a 5-star rating for staffing and a 4-star rating for quality measures. Its most recent health inspection resulted in a 2-star rating.

Location

12600 N Port Washington Rd, Mequon, 53092, Mequon, WI

Recent reviews

• Theresa Engen ★☆☆☆☆ September 16, 2025

  NOPE. ,

• Ellen Israel ★☆☆☆☆ August 13, 2025

  My father was in rehab here and it was a horrible experience. The people that work there don’t really care about the residents. My father was supposed to be transported to dialysis two times a week and they messed up not one but two Saturdays in a row not sending him with the lift he needed to get into the chair for dialysis. The dialysis place was only 10 minutes away From Newcastle, so you think they would go back and get what they needed so he could get the medical care that was required. But instead, they let him sit there for hours until they could swing back and bring him back to their facility without having had dialysis. The fact that this happened a second Saturday in a row was completely unacceptable. Not only were we not able to get a baseline for two days a week dialysis, my father needed to step up and be on three times a week dialysis now. Thank goodness, we found a place in Oak Creek that actually cares about its residents. They are personable and treat residents there like people.

• Jennie Wilcheck ★★★★★ May 23, 2025

  $3400 a month I only get $1300

• Susan Wagemann ★★★★★ October 7, 2024

  I recently spent a week at my mother's home at Newcastle Place (IL). As in past visits, Marion, who works at the front desk was pleasant, responsive and informative. She rebooted my mom's television and put in a work order for a new cable box for her second bedroom. We were very appreciative of her immediate response. Rick, in maintenance, was wonderfully efficient at resolving plumbing issues within the apartment. Keith, in Food Services, was attentive to the needs of diners. Additionally, he actively sought feedback regarding the food, the service, and the dining experience. The main dining room food was excellent and served at the perfect temperature. The dining staff worked expediently despite being noticeably understaffed. I look forward to my next visit to Newcastle, a welcoming home where camaraderie is shared throughout the community.

• Pat Geiger ★☆☆☆☆ February 29, 2024

  I recently was admitted to Newcastle rehab following major back surgery. It started with a nurse and 2 aides arguing over who would have to take care of me because they already felt overworked. They took me to my room and I did not see a medical person for two hours. I asked 4-5 workers throughout the night for my pain medications and was told that they would look into it. I finally got them 15 hours after arriving! The morning nurse told me that my requests for pain medication had never been charted. I needed the help of at least 2 people to get me to the bathroom. They only had 1 on staff at night. I asked him to help lift my leg into bed. He did and then let them drop. This sent pain shooting up my back. I signed myself out before any damage was caused to the work my surgeon did. It was one of the worse and most traumatic experiences of my life. Please provide a number I can call to discuss my experience

Frequently asked questions

What is the overall CMS rating for Newcastle Place?

Newcastle Place has an overall CMS rating of 3 out of 5 stars.

How did Newcastle Place score on health inspections?

Newcastle Place received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Newcastle Place?

Newcastle Place has a staffing rating of 5 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Newcastle Place have?

Newcastle Place has 47 certified beds.

Does Newcastle Place accept Medicare or Medicaid?

Yes, Newcastle Place accepts Medicare.

Where is Newcastle Place located?

Newcastle Place is located at 12600 N Port Washington Rd, Mequon, 53092, Mequon, Wisconsin.

How can I contact Newcastle Place?

You can reach Newcastle Place by phone at +1 262-387-8800.

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