Crossroads Care Center of Milwaukee

Facility profile

Type

Skilled Nursing Facility · Nursing home

Location

3216 W Highland Blvd, Milwaukee, 53208, Milwaukee, WI

Recent reviews

• Gary Gray ★☆☆☆☆ July 20, 2025

  I would not recommend this facility to anyone looking for quality care for their loved ones. My sister resided here, and the experience was nothing short of distressing. The staff was consistently rude and unresponsive. There were multiple occasions where my sister was left in her own waste for extended periods, and call lights routinely went unanswered.<br><br>Attempts to contact the social workers particularly Felicia were met with disrespect and a complete lack of empathy. My sister shared that she was yelled at and falsely accused by the social workers, even though the issues stemmed from the actions of certain CNAs. It’s clear that management enables this behavior and sides with staff rather than addressing legitimate concerns.<br><br>The administrator Dominique appears completely disengaged. Reports of staff negligence were ignored, and it was rare to find any staff present on the units when they were needed. Instead, many were often seen outside in their cars or taking smoke breaks.<br><br>The overall quality of care was unacceptable. It felt like the safety and dignity of the residents were not a priority at all. This facility does not deserve even one star, and I strongly urge others to consider alternative options for their loved ones.

• Maria De La Torre ★☆☆☆☆ April 17, 2024

  Este lugar está muy sucio, poco personal para limpieza, cualquier persona puede entrar ahí no hay nadie cuidando la puerta de<br>La entrada,ni verificando si alguien entra con una arma es preocupante no lo recomiendo para nada,yo estuve unos días vicitando a un familiar es la experiencia más difícil que eh tenido en mi vida, las personas que están ahí son personas 😞 no dejen a sus familias ahí, esta sucio y viejo, descuidado, los manager no asen su trabajo aqui claramente se be el mal desempeño que asen como líderes😡 ni siquiera mire a alguien en la recepción.

• Russ Grunert ★☆☆☆☆ April 11, 2023

  Would not change therapy time, idiot kept trying to pull me away from lunch,<br>Other staff but Betty were disrespectful and seemed uncaring.<br>Activities were OK especially Bingo

• Mary Radzimowski ★☆☆☆☆ July 27, 2022

  This is a hellish place. The building itself is so run down and dilapidated I can't believe they house people there. It is depressing just to walk into. The man I know who is in there says the food is horrible; they serve hotdogs without ketchup or mustard; cold scrambled eggs without salt or pepper, and butter is never available. The minute I walked into the place someone told me I would have to wait in line to use the elevator because it only takes one person at a time. There were seven or eight people in wheel chairs waiting in line to use the elevator, so I took the stairs. The next thing I heard was someone saying "I'll reset the elevator!". I would not get on that thing to save my life.<br>I don't know what the allowed occupancy level is in that building but to be inside the place you get the definite feeling that there are too many people crammed into a very small space. If people are not depressed when they enter this place, they certainly will be soon! Do not put your loved ones in this facility!

• Alaiah H ★☆☆☆☆ July 7, 2022

  Felisha, the social worker, the one in charge, she will never fix Problems that appear within the facility because she’s apart of the problem!!SIMPLE TASK such as brushing hair, showers, brushing teeth are not completed, if I didn’t come take care of my mother myself they would let her deteriorate. I’m angry that such people would pick a profession and fail at it, as theses people in theses facility need all the tender, love and care and sadly the workers don’t and can not provide that. I DO NOT recommend sending your loved ones here, I can say this is one of the worst faculties in the state, if not county. The Staff’s attitudes are disgusting ,and they are allowed to threaten, and be disrespectful to family’s members with no discipline or action taken. Managers of the building are just as bad as staff if not worse, no problems are EVER resolved. The whole building needs to be restaffed, especially with the very disrespectful lady’s on the 3rd floor. I have ran into maybe two staff that were helpful, let this review help you and send your loved ones somewhere else more stable where they have better attitudes and care for residents better.

Frequently asked questions

Where is Crossroads Care Center of Milwaukee located?

Crossroads Care Center of Milwaukee is located at 3216 W Highland Blvd, Milwaukee, 53208, Milwaukee, Wisconsin.

How can I contact Crossroads Care Center of Milwaukee?

You can reach Crossroads Care Center of Milwaukee by phone at +1 414-344-6515.

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