Mercy Health Services

Safety & Inspections

Health deficiencies

National median: 7

3 below national median

Total federal penalties

$47,753

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.32 hrs below national median

Registered nurse (RN)

0.75 hrs

Licensed practical nurse (LPN)

1.06 hrs

Certified nursing aide (CNA)

1.77 hrs

Physical therapy

0.04 hrs

Quality rating trend

Overall rating improved from 1 to 2 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home · Rehabilitation center

Capacity

60 certified beds · ~36 avg residents/day (60% occupancy)

Ownership

For profit - Corporation

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Mercy Health Services is a for-profit, 60-bed skilled nursing facility located in Milwaukee, Wisconsin. The center currently holds a 2-star overall rating from the Centers for Medicare & Medicaid Services, with matching 2-star ratings across staffing, health inspections, and quality measures. The facility is operated as a corporate entity providing long-term care and rehabilitation services.

Location

2727 W Mitchell St, Milwaukee, 53215, Milwaukee, WI

Recent reviews

• emma tyloch ★☆☆☆☆ January 7, 2026

  This place is absolutely terrible and the residents are not cared for properly! My grandma went to visit my uncle the other day who is a double amputee and when she got there he was covered in his own feces and had been that way for hours! It wasn’t until she went in there throwing a fit that he was properly cleaned up and this is not the first time it has happened! He has had things go missing, aids ignore him, meals brought 2-5 hours late! If you can help it do not send your loved ones here!!!! And if you HAVE to like we did due to coverage please check on them regularly to make sure they are receiving the care they need and deserve!

• Christine H. ★☆☆☆☆ December 29, 2025

  Short staff. Got my mom out of there. She spent 2 days too long. They could not provide the assistance that my mom needed. The hospital that discharged her to Mercy should never have discharged her to this home. If your loved can’t go to the bathroom on their own or eat on their own, do yourself a favor and don’t send to this facility. Learned a lot from this experience.

• Joan Polczynski ★★★★★ June 20, 2025

  Mercy rehab staff have provided over 20 years of compassionate and supportive care for my friend Donald. He was born with cerebral palsy and as he aged his mobility declined. He required total assist. He recently died at age 88 after going back to Mercy with Hospice services after a brief hospital stay. The relief on his face when he got back to Mercy was priceless. Thank You to the wonderful staff of over 20 years at Mercy and for North Shore Hospice these past few weeks. I recommend Mercy Rehab for their outstanding care and compassion. **** Margaret is an Angel.

• Christina C. ★☆☆☆☆ March 15, 2025

  ***BEWARE*** DO NOT BRING YOUR LOVE ONE HERE! This Place Is Very Disrespectful Unsanitary, just to Name a Few things. 3rd Shift (All) Worker's Do Not Do Thier JOBS. Over and Under Medicaid the Patients! Your Love One Will Have Bedsores......This place is A NIGHTMARE PLEASE YOU BEEN WARNED! ⚠️ 3/14/2025

• Glynda Young ★★☆☆☆ August 30, 2024

  Just not a nice place for your love one to go to. I had a very bad experiences there. My husband was send there for rehabilitation barely got therapy, every day, I went there his clothes were missing . He caught a bowel movement infection that made him sick to end back up in the Emergency fighting for his life. He has been in this place for a month (August 2, - August 29, 2024),without proper care. They have too many patients, not enough staff members to go around. You do have some nice nurses, and a handful of other staff members that do care about the people that is there .<br>Always investigated or visit the facility before putting your love one in.

Frequently asked questions

What is the overall CMS rating for Mercy Health Services?

Mercy Health Services has an overall CMS rating of 2 out of 5 stars.

How did Mercy Health Services score on health inspections?

Mercy Health Services received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Mercy Health Services?

Mercy Health Services has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Mercy Health Services have?

Mercy Health Services has 60 certified beds.

Does Mercy Health Services accept Medicare or Medicaid?

Yes, Mercy Health Services accepts Medicare and Medicaid.

Where is Mercy Health Services located?

Mercy Health Services is located at 2727 W Mitchell St, Milwaukee, 53215, Milwaukee, Wisconsin.

How can I contact Mercy Health Services?

You can reach Mercy Health Services by phone at +1 414-383-3699.

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