Franciscan Villa
South Milwaukee, Wisconsin
3601 S Chicago Ave, South Milwaukee, 53172
Franciscan Villa Quality & Safety Report
Poor
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $337,358
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.44 hrs
- Licensed practical nurse (LPN) 0.53 hrs
- Certified nursing aide (CNA) 2.49 hrs
- Physical therapy 0.06 hrs
Quality rating trend
Overall rating stable at 1 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Assisted living facility · Non-profit organization · Nursing home
- Capacity
- 90 certified beds · ~86 avg residents/day (95% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Franciscan Villa is a non-profit, 90-bed skilled nursing facility located in South Milwaukee, Wisconsin. The facility holds a 1-star overall Medicare rating, based on 1-star ratings for both staffing levels and health inspections and a 3-star rating for quality measures. It is operated as a non-profit corporation providing long-term care and rehabilitative services to the local community.
Location
3601 S Chicago Ave, South Milwaukee, 53172, South Milwaukee, WI
Recent reviews
- Jill Nall ★☆☆☆☆ January 23, 2026
It was months ago I thought this place was a good choice. Tonight as I worry about my Father no one answers a phone at 9:30pm. They don’t communicate anything to our family and my father has really been depressed. They moved him today and no one cared to give a new number. We’re praying to move him out soon. No nurses stay either. It’s not a place I want my incredible Dad in and I don’t advice it. Its a sad place of many that just sleep
- Jill Nall ★★★★☆ September 7, 2025
I’m so happy and relieved as I’m the only Daughter to my 86 year Father. He is in good hands and care finally. I love how they have treated him, they’re busy but, they’re the best staff and kind,.as he’s in rehabilitation. You all are appreciated for your hard work .
- Jim Kulwicki ★★☆☆☆ August 31, 2025
This facility should be absolutely ashamed of the service they provide. Patients in bed without being changed after 11am, Food quality that you would feed to a third world country, while every facility in this field is understaffed this place can definately do better.
- kay kranz ★★☆☆☆ August 24, 2025
My elderly father stayed here for rehab for six weeks and the experience was mixed at best. There are some very caring people here and the food is good but communication with family members is very poor, the condition of the facility is worn and scuffed (scraped walls, areas fixed with duct tape, etc) and my dad was very unhappy here. The dresser in his room was very old and scratched and missing knobs so that even a thrift store wouldn't take it in. Dirty laundry was often left on the floor when we visited and people were often just milling about with no particular structure. We soon figured out that he would do better elsewhere and moved him to a much better place ASAP.
- Kenneth Morgan ★★★★★ November 7, 2024
My 89 year old mom moved into Franciscan Villa on October 25th 2024. Mom's transition, from living in her own home to now being in an assisted living facility, will take some time for her to adjust. Franciscan Villa's leadership team and staff have been compassionate, professional and supportive throughout mom's transition. This includes the days and weeks prior to her move in date. I can't thank ZeliborkaTopic (Director of Marketing) enough for her continued efforts.
Frequently asked questions
- What is the overall CMS rating for Franciscan Villa?
- Franciscan Villa has an overall CMS rating of 1 out of 5 stars.
- How did Franciscan Villa score on health inspections?
- Franciscan Villa received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Franciscan Villa?
- Franciscan Villa has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Franciscan Villa have?
- Franciscan Villa has 90 certified beds.
- Does Franciscan Villa accept Medicare or Medicaid?
- Yes, Franciscan Villa accepts Medicare and Medicaid.
- Where is Franciscan Villa located?
- Franciscan Villa is located at 3601 S Chicago Ave, South Milwaukee, 53172, South Milwaukee, Wisconsin.
- How can I contact Franciscan Villa?
- You can reach Franciscan Villa by phone at +1 414-764-4100.
Nearby facilities
- Willowcrest Health Services 0.2 mi
3821 S Chicago Ave, South Milwaukee, 53172
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.