Willowcrest Health Services

Safety & Inspections

Health deficiencies

National median: 7

14 above national median

Total federal penalties

$21,285

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.22 hrs below national median

Registered nurse (RN)

0.50 hrs

Licensed practical nurse (LPN)

0.97 hrs

Certified nursing aide (CNA)

1.90 hrs

Physical therapy

0.05 hrs

Quality rating trend

Overall rating improved from 1 to 2 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home · Rehabilitation center

Capacity

100 certified beds · ~75 avg residents/day (75% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Willowcrest Health Services is a for-profit, 100-bed skilled nursing facility located in South Milwaukee, Wisconsin. The center holds a 2-star overall rating from CMS, reflecting a 5-star rating for quality measures contrasted by 2 stars for health inspections and 1 star for staffing levels. It operates as a limited liability company providing long-term care and rehabilitative services.

Location

3821 S Chicago Ave, South Milwaukee, 53172, South Milwaukee, WI

Recent reviews

• Shari Litza ★★★★★ December 13, 2025

  My elderly relative was hospitalized for issues related to confusion and body weakness. She spent a week at the hospital and then transferred to Willowcrest for rehab.<br>When she arrived, she needed 3 attendants to get out of bed. Through diligent care by the aides, therapists, nutritionists and nurses, she regained strength and her cognitive abilities normalized.<br>I can't thank this staff enough for the care they provided. When it was time for her to be discharged, she really didn't want to leave as she felt so loved during her stay.<br><br>Every facility like this has their challenges whether it is staffing or difficult situations. The way Willowcrest handles these issues is with professionalism. As patient families, we need to open our mouths and speak to those in charge about our concerns so they have an opportunity to make corrections. By working together, my elderly relative received the proper care body, mind and soul. Thank you Willowcrest for providing the excellent care she needed when it wasn't easy and getting her to a place where she could continue to live a better life.

• Rhonda Rivera ★★★★★ May 15, 2025

  I just wanted to express my gratitude to the exceptionally fine and helpful employees. Yes we have Sara and Clarissa at the front counter (always helpful with me and my sister Roxane visit’s). Always making arrangements to borrow a wheelchair, showers for special occasions. Basically anything we need (like finding mom glasses dentures’s) We also have Elizabeth her social worker. I do want to mention Kim in the financial office. My mom Patricia Jones thinks Kim went to school with her. Kim is so good to mom and just agrees with her. She is so good hearted. There is so many more great employees: Jules, Noah, her second shift nurse. She lets us call her Nellie. So I would recommend Willowcrest to all friends. Wonderful staff each and everyone. Thank you Rhonda and Roxane

• Debbie ★★★★★ April 23, 2025

  I would like to send a shout out to anyone who is looking for short term rehab facilities or for anyone who may need long term care for loved ones<br>My Husband has been living at Willowcrest health Services since September 2024. He hasbeen in several others since his need for outside care away from home and by far this is been the best. We all know that in Health Care everything is not always perfect in our eyes however they make things work to be there for the residents needs.Having PATIENCE HELPS. Everyone's needs are IMPORTANT. In trying to find a place I would like u to consider taking a tour and making your decision by speaking to staff and other residents.

• Hope Appleton ★★★★★ January 10, 2025

  Willowcrest has the best staff and food is actually edible I have been here a little over a year and feel very much cared for.

• Lori LaGrow ★☆☆☆☆ January 5, 2025

  This place is like a puppy mill of rehab centers. My expectations of a rehab facility start low and it only got worse in this facility. Mom contracted norovirus and ended up at this place because they would take her.<br><br>The smells are putrid so make sure you mask up because this is a petri dish of a place. If I could body wash myself in sanitizer I would before and after.<br><br>The administrators should be forced to eat at least one meal a week of what the kitchen is serving. I have never seen uncooked, gray food in my life. Everybody who works there says that the food is disgusting and trust me I would not eat it.<br><br>I had to bring in food for Mom that was palatable so she could try to regain her strength. She waits over an hour to get just a bed pan and many times they just don't show up for calls.<br><br>It is disgusting that a place treats the elderly worse than our animals.

Frequently asked questions

What is the overall CMS rating for Willowcrest Health Services?

Willowcrest Health Services has an overall CMS rating of 2 out of 5 stars.

How did Willowcrest Health Services score on health inspections?

Willowcrest Health Services received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for Willowcrest Health Services?

Willowcrest Health Services has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Willowcrest Health Services have?

Willowcrest Health Services has 100 certified beds.

Does Willowcrest Health Services accept Medicare or Medicaid?

Yes, Willowcrest Health Services accepts Medicare and Medicaid.

Where is Willowcrest Health Services located?

Willowcrest Health Services is located at 3821 S Chicago Ave, South Milwaukee, 53172, South Milwaukee, Wisconsin.

How can I contact Willowcrest Health Services?

You can reach Willowcrest Health Services by phone at +1 414-762-7336.

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