North Central Health Care

Safety & Inspections

Health deficiencies

National median: 7

13 above national median

Total federal penalties

$13,627

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

3.80 hrs near national median

Registered nurse (RN)

1.13 hrs

Licensed practical nurse (LPN)

0.32 hrs

Certified nursing aide (CNA)

2.79 hrs

Physical therapy

0.01 hrs

Quality rating trend

Overall rating declined from 5 to 2 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Mental health clinic · Addiction treatment center · Pharmacy

Capacity

159 certified beds · ~121 avg residents/day (76% occupancy)

Ownership

Government - County

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

North Central Health Care is a county-owned skilled nursing facility in Wausau, Wisconsin, offering 159 licensed beds. The center maintains a 2-star overall rating from the Centers for Medicare & Medicaid Services, based on a 2-star health inspection score and 4-star ratings in both staffing and quality measures.

Location

2400 Marshall St Suite A, Wausau, 54403, Wausau, WI

Recent reviews

• E. Greth ★☆☆☆☆ January 17, 2026

  The negative stigma of mental health facilities are because of places like this. This is the only facility I've ever been to, but they do a great job at making you feel uncomfortable. I was there in the crisis unit for just a brief period but my experience was traumatic. I had my body insulted by one of the older male nurses during strip search. They are horrible at giving you your medications. They received my records and still never gave me my pills on time and refused to give me some of the pills I needed. I was told by both the doctor and the social workers that this was intentional. One of the doctors I saw (Dr. Hoppe) stopped in for about 5 minutes to see me each day and provided very minimal input on my situation. He claimed that the advice my providers were giving about my medications were very wrong. He also made a side comment that girls mainly self harm for attention, which I found to be very inappropriate. He was also a bit intimidating. It also takes a long time to get anything to happen there. Communication between staff is horrible and it takes forever to get anything you want. I asked for activities to do and it took an entire day for someone to print off a single worksheet. There are a few techs and nurses there that have good intentions, but they aren't enough to make a positive change happen. This place is extremely isolating and made me feel worse than when I went in. I was surrounded by people who were so much worse than I was and I feel bad that this is the place they have to live in everyday. I've been waiting to post this because I really want to communicate my thoughts in a way that really tells you NOT to go here. I'm posting it now, so the message can be further spread. I'm still trying to move on mentally but all I can think of is the sounds of locking doors, sounds of screams, and the complete mismanaging of medications and situations. These are PEOPLE you're dealing with. We aren't animals. Show some empathy and put yourself in our shoes - maybe you'll treat us with a little more decency.

• Annie Link ★☆☆☆☆ January 9, 2026

  I was recommended to try the call this place but seeing the reviews I don't think I want to. I've been there done that and I'm definitely not trying the Kool-Aid. Sounds like Winnebago all over again.

• Vassily Knigge ★☆☆☆☆ November 8, 2025

  Got fined hundreds of dollars for a phone call I was not told would cost anything. Charging someone like this who is in a dark place is RIDICULOUS. HIGHLY DO NOT RECOMMEND. SCAMMERS!!!!!!

• Mikalos Minos ★☆☆☆☆ October 27, 2025

  My wife goes here for medication management. The doctor is amazing, top notch guy. No complaints there... But there's the other side of that. Medication. You can forget entirely having a smooth process for this. My wife has been out of her medication for two weeks, and after having to leave 8 messages with a robot answering machine with no callbacks, (and that's just THIS instance, this has been going on for two years now every time we need to get her a refill)... We are convinced that this place has a nearly abusive level of negligence when it comes to prescriptions. They just have zero intent of processing prescription requests with any degree of humanity. With patients that already struggle with mental health to such a high degree, they are already vulnerable to recklessly neglectful behavior like this from the people who are supposed to be helping them. Finding health care is already difficult, but if you can avoid this place, AVOID IT. Run far away, find healthcare somewhere else. No offence to the amazing doctor who works there who helps us, you are a rockstar. You deserve a much better place to work.

• Melissa Taylor ★☆☆☆☆ September 23, 2025

  I am just wondering Is there anyway at all for me to reply to someone else comments on here?

Frequently asked questions

What is the overall CMS rating for North Central Health Care?

North Central Health Care has an overall CMS rating of 2 out of 5 stars.

How did North Central Health Care score on health inspections?

North Central Health Care received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for North Central Health Care?

North Central Health Care has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.

How many beds does North Central Health Care have?

North Central Health Care has 159 certified beds.

Does North Central Health Care accept Medicare or Medicaid?

Yes, North Central Health Care accepts Medicare and Medicaid.

Where is North Central Health Care located?

North Central Health Care is located at 2400 Marshall St Suite A, Wausau, 54403, Wausau, Wisconsin.

How can I contact North Central Health Care?

You can reach North Central Health Care by phone at +1 715-848-4600.

Nearby facilities

• Wausau Manor Health Services 3.1 mi

  3107 Westhill Dr, Wausau, 54401

• Wood Aven Health and Rehabilitation 3.9 mi

  1821 N 4th Ave, Wausau, 54401