Island Nursing And Rehab Center
Holtsville, New York
5537 Expressway Drive North, Holtsville, NY, 11742
Island Nursing And Rehab Center Quality & Safety Report
Good
CMS Official Overall: 4★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.71 hrs
- Licensed practical nurse (LPN) 0.65 hrs
- Certified nursing aide (CNA) 2.35 hrs
- Physical therapy 0.09 hrs
Quality rating trend
Overall rating improved from 3 to 4 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home
- Capacity
- 120 certified beds · ~105 avg residents/day (87% occupancy)
- Ownership
- Non profit - Other
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Island Nursing and Rehab Center is a 120-bed non-profit skilled nursing facility located in Holtsville, New York. The center maintains a four-star overall rating from the Centers for Medicare & Medicaid Services, based on four-star ratings for health inspections and quality measures. Staffing at the facility is currently rated at three out of five stars.
Location
5537 Expressway Drive North, Holtsville, NY, 11742, Holtsville, NY
Recent reviews
- Amanda Broege ★☆☆☆☆ February 12, 2026
I would strongly caution families before placing a loved one at Island Nursing.<br><br>My mother was experiencing severe, unmanaged pain while in their care. Despite repeated concerns, her condition was not appropriately addressed, and her pain escalated to the point that she had to be transported by ambulance to the hospital. She will not be returning.<br><br>During the less than 24 hours she was in their "care", I observed and was informed by her of extremely troubling conditions. On one occasion, my mother was left sitting in a chair for approximately two hours after repeatedly using her call buzzer. When I asked why no one had assisted her, a nursing assistant stated they were busy with lunch service. In another instance, she waited two hours for her medication after buzzing multiple times. However, once I physically appeared on the unit, both the nursing assistant and nurse entered the room almost immediately.<br><br>I also witnessed a resident fall out of bed. I was informed that beds did not have rails, which raises serious safety concerns. Additionally, there appeared to be only one nurse covering the entire wing at the time. Multiple residents were calling out for help, and the overall level of supervision and responsiveness was deeply concerning.<br><br>Two days later, I received a call from a supervisor who simply stated that my concerns had been “addressed.” The tone of the call was dismissive and unprofessional, and no meaningful explanation or accountability was provided.<br><br>No family should have to worry about unmanaged pain, delayed medication, inadequate staffing, or basic patient safety. Our experience raised serious concerns about the quality of care, staffing levels, and oversight at this facility.<br><br>I hope this review encourages accountability and significant improvement.
- Greg K ★★★★★ October 27, 2025
My mom recently suffered a stroke. She spent time in the hospital, then at an acute rehab facility, and then at a sub-acute facility. We looked at many places, and hands down, all of my siblings agreed that Island Nursing & Rehab Center was the one that best suited our needs. It began with a tour of the center led by Joy, the Director of Admissions. Boy, did her parents name her appropriately. She was so lovely and put our minds at ease. What attracted us right away was the cleanliness, the warmth of the colors, and - to be honest - it did not look like a typical, depressing nursing facility. It had a lovely energy. When my mom actually got admitted we knew for sure that we had made the right decision. The staff here is fabulous. Truly, the nursing staff is so nice and attentive. The physical and occupational therapists were top notch. Our social worker, Kayla, was always on the ball. The room set-up was interesting - the beds in shared rooms faced each other rather than be set up side by side. While there is a curtain to divide the room for privacy, my mom and her roommate got along so well and were able to see each other so much more easily. The only negative was the food. And this may just be because my mother is a picky eater. There are many restaurants in the parking lot in back of the facility so we were able to bring her food daily. But our experience here was amazing. My mom actually cried when she left because she really loved all of her caregivers.
- Krysia Demedeiros ★★★★★ October 5, 2025
My Mom just finished an extended subacute rehab at Island and had a great experience!!! From nursing and physical therapy to even the laundry service - the people were wonderful !!! Highly recommend ❤️
- Rick K ★★★★★ April 12, 2025
I had a very positive experience during my stay at Island. The food was good, the caring staff was very attentive, the Physical Therapists were excellent. Very well run. I would highly recommend!
- Diane Santangelo ★★★★★ April 8, 2025
My brother has had several stays in rehab and always received compassionate care. He recently transitioned to long term care and again, the care has been wonderful. Joanne and Alexis in the recreational department have been responsive to this needs. John in PT has continued to guide and assist him as he works through this very challenging translation. Overall, the rooms and bathrooms and hallways are clean and clear of clutter. The residents appear well attended.
Frequently asked questions
- What is the overall CMS rating for Island Nursing And Rehab Center?
- Island Nursing And Rehab Center has an overall CMS rating of 4 out of 5 stars.
- How did Island Nursing And Rehab Center score on health inspections?
- Island Nursing And Rehab Center received a health inspection rating of 4 out of 5 stars from CMS.
- What is the staffing rating for Island Nursing And Rehab Center?
- Island Nursing And Rehab Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Island Nursing And Rehab Center have?
- Island Nursing And Rehab Center has 120 certified beds.
- Does Island Nursing And Rehab Center accept Medicare or Medicaid?
- Yes, Island Nursing And Rehab Center accepts Medicare and Medicaid.
- Where is Island Nursing And Rehab Center located?
- Island Nursing And Rehab Center is located at 5537 Expressway Drive North, Holtsville, NY, 11742, Holtsville, New York.
- How can I contact Island Nursing And Rehab Center?
- You can reach Island Nursing And Rehab Center by phone at +1 631-758-3336.
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.