Highlands Living Center
Pittsford, New York
500 Hahnemann Trail, Pittsford, NY, 14534
Highlands Living Center Quality & Safety Report
Below Average
CMS Official Overall: 2★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.48 hrs
- Licensed practical nurse (LPN) 1.15 hrs
- Certified nursing aide (CNA) 1.91 hrs
- Physical therapy 0.11 hrs
Quality rating trend
Overall rating improved from 1 to 2 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 122 certified beds · ~115 avg residents/day (94% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Highlands Living Center is a non-profit, 122-bed skilled nursing facility located in Pittsford, New York. The center holds an overall rating of two out of five stars from the Centers for Medicare & Medicaid Services, with a staffing rating of three stars and a health inspection rating of two stars. Quality measures for the facility are also rated at two out of five stars.
Location
500 Hahnemann Trail, Pittsford, NY, 14534, Pittsford, NY
Frequently asked questions
- What is the overall CMS rating for Highlands Living Center?
- Highlands Living Center has an overall CMS rating of 2 out of 5 stars.
- How did Highlands Living Center score on health inspections?
- Highlands Living Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Highlands Living Center?
- Highlands Living Center has a staffing rating of 3 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Highlands Living Center have?
- Highlands Living Center has 122 certified beds.
- Does Highlands Living Center accept Medicare or Medicaid?
- Yes, Highlands Living Center accepts Medicare and Medicaid.
- Where is Highlands Living Center located?
- Highlands Living Center is located at 500 Hahnemann Trail, Pittsford, NY, 14534, Pittsford, New York.
- How can I contact Highlands Living Center?
- You can reach Highlands Living Center by phone at +1 585-383-1700.
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.