River’s Bend Health Services
Manitowoc, Wisconsin
960 S Rapids Rd, Manitowoc, 54220
River’s Bend Health Services Quality & Safety Report
Average
CMS Official Overall: 3★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.88 hrs
- Licensed practical nurse (LPN) 0.62 hrs
- Certified nursing aide (CNA) 2.16 hrs
- Physical therapy 0.02 hrs
Quality rating trend
Overall rating improved from 2 to 3 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Rehabilitation center
- Capacity
- 100 certified beds · ~79 avg residents/day (79% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
River’s Bend Health Services is a 100-bed, for-profit skilled nursing facility located in Manitowoc, Wisconsin. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, featuring a 4-star rating for staffing and a 3-star rating for health inspections. Quality measures at the facility are currently rated at 2 out of 5 stars.
Location
960 S Rapids Rd, Manitowoc, 54220, Manitowoc, WI
Recent reviews
- Heather ★☆☆☆☆ April 16, 2025
If I could give this place -5 stars I would. Constantly not enough staff (I believe they have been cited by state for not adequately staffing) and they low census even when they really shouldn’t. I’ve worked in nursing homes long enough to know what the staffing should look like and it’s not that. Hallways are full of clutter. Oh and if the internet goes down- instead of management being all hands on deck, well they just decide they’re all going to leave instead. No help to the floor staff? Didn’t call pharmacy to get any papers with the residents meds on those so they knew what they should be getting that day. They let residents smoke right outside the door so it stinks all the time! Disgusting. I would never want my worst enemy to go here.
- april grunwald ★☆☆☆☆ November 13, 2024
Not a good place. I was there for 5 hours. Asked help to the bathroom telling the cna i cannot walk that far just had ankel surgery. I was a fall risk. Never put a gate belt on me. Never got me a commode my toilet was broke didnot flash. I got up from useing the bathroom grab my walker lost my blance. Fell hitting the wall ended up putting weight on my ankel hit mu head hurt my leg. I left. Went to er. They never had someone check me out. My dinner was cold. Didnot feel safe there. Donot send your love ones there. Asked for stuff never got.
- Matt ★★★★★ January 10, 2024
River Bend Skilled Nursing Home is a leader in providing quality elderly care. Their approach to resident wellness, which encompasses physical, emotional, and social health, is exceptional. The variety of activities and programs offered keeps residents engaged and happy. The staff’s professionalism and warmth make it a welcoming place for individuals who need skilled nursing care. It's a great community that respects and uplifts its residents.
- Mark ★★★★☆ September 19, 2023
I stayed there for six months for rehab. the food was not the best but was getting better. The staff was great and friendly and took real good care of me. I have nothing to bad to say about the staff or the facility.
- Sara Neu ★☆☆☆☆ January 9, 2022
My 92 year old Mother spent 2 weeks and 2 days here and her visit was awful! First off they had to put her in a different wing because they had a Covid outbreak in the Rehab wing. Secondly they are grossly understaffed, she waited over 40 min. at one point to be helped to the rest room. The food is bland and cold when it finally comes ( it was 6:30 pm one night and still no dinner). They gave her a pill on New Years eve day that no one can tell us what it was not recorded in her charts but it sure knocked her out for an afternoon and evening. They took her blood and checked her glucose levels for no reason (no orders for that)? Lastly they were supposed to remove her staples 3 days before she was let out!!! When she left they were still in! All in all if you love your family member or friend stay away from rivers bend!
Frequently asked questions
- What is the overall CMS rating for River’s Bend Health Services?
- River’s Bend Health Services has an overall CMS rating of 3 out of 5 stars.
- How did River’s Bend Health Services score on health inspections?
- River’s Bend Health Services received a health inspection rating of 3 out of 5 stars from CMS.
- What is the staffing rating for River’s Bend Health Services?
- River’s Bend Health Services has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does River’s Bend Health Services have?
- River’s Bend Health Services has 100 certified beds.
- Does River’s Bend Health Services accept Medicare or Medicaid?
- Yes, River’s Bend Health Services accepts Medicare and Medicaid.
- Where is River’s Bend Health Services located?
- River’s Bend Health Services is located at 960 S Rapids Rd, Manitowoc, 54220, Manitowoc, Wisconsin.
- How can I contact River’s Bend Health Services?
- You can reach River’s Bend Health Services by phone at +1 920-684-1144.
Nearby facilities
- Shady Lane Nursing Care Center 1.6 mi
1235 S 24th St, Manitowoc, WI, 54220
- Felician Village 1.8 mi
1635 S 21st St, Manitowoc, 54220
- Complete Care at Manitowoc (Manitowoc Health and Rehab Center) 1.8 mi
2021 S Alverno Rd, Manitowoc, 54220
- St Marys Home For The Aged 1.9 mi
1635 S 21st Street, Manitowoc, WI, 54220
- North Ridge Health and Rehabilitation Center 3.2 mi
1445 N 7th St, Manitowoc, 54220
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.