Complete Care at Kensington (Kensington Care and Rehab Center)
Waukesha, Wisconsin
1810 Kensington Dr, Waukesha, 53188
Complete Care at Kensington (Kensington Care and Rehab Center) Quality & Safety Report
Below Average
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $66,632
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.51 hrs
- Licensed practical nurse (LPN) 1.13 hrs
- Certified nursing aide (CNA) 1.95 hrs
- Physical therapy 0.03 hrs
Quality rating trend
Overall rating stable at 1 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Rehabilitation center
- Capacity
- 150 certified beds · ~66 avg residents/day (44% occupancy)
- Ownership
- For profit - Limited Liability company
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Complete Care at Kensington is a 150-bed, for-profit skilled nursing facility located in Waukesha, Wisconsin. The center currently holds a 1-star overall rating from the Centers for Medicare & Medicaid Services (CMS), reflecting 1-star staffing and 2-star health inspection scores. Quality measures for the facility are rated at 3 out of 5 stars.
Location
1810 Kensington Dr, Waukesha, 53188, Waukesha, WI
Recent reviews
- Catherine Cadogan ★★★★★ January 30, 2026
Although sometimes when I taker to my husband in the phone, he complained about not getting the car he needs. How've, I told him to make sure he tells his nurse about it. He has been forgetful, and he forgets to ask or say to his nurse how he felt during the night before or the same day. For example when I talked to him on Wednesday, Jan 28, he told me his BiPap machine stopped working. So, the following day, Thursday, when my our son and I visited, i was able to talk to the head nurse of his unit about the BiPap. She instructed me what I needed to do. Thank you for your help! Hence, Kensington Care takes good care of my husban despite how my husband felt.
- S. Rose ★★★★★ December 2, 2025
Loving, caring, and logical. A peaceful place to recover and figure out next steps. Very supportive and friendly. They not only do they get the job done, they treat you with respect even if you’re struggling with communication such as post stroke.
- Deep Squeeze ★★★★★ November 12, 2025
Thank you Vince! Best nurse in the facility. 5/5
- Daniel Wippert ★★★★★ September 5, 2025
Loved the way everyone was so attentive to my friend Bobby Beaster
- Derrick Patterson ★★★★★ July 27, 2025
Everyone seems friendly and caring which makes me feel better about my dads stay there. He also had positive experiences with the staff.
Frequently asked questions
- What is the overall CMS rating for Complete Care at Kensington (Kensington Care and Rehab Center)?
- Complete Care at Kensington (Kensington Care and Rehab Center) has an overall CMS rating of 1 out of 5 stars.
- How did Complete Care at Kensington (Kensington Care and Rehab Center) score on health inspections?
- Complete Care at Kensington (Kensington Care and Rehab Center) received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Complete Care at Kensington (Kensington Care and Rehab Center)?
- Complete Care at Kensington (Kensington Care and Rehab Center) has a staffing rating of 1 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Complete Care at Kensington (Kensington Care and Rehab Center) have?
- Complete Care at Kensington (Kensington Care and Rehab Center) has 150 certified beds.
- Does Complete Care at Kensington (Kensington Care and Rehab Center) accept Medicare or Medicaid?
- Yes, Complete Care at Kensington (Kensington Care and Rehab Center) accepts Medicare and Medicaid.
- Where is Complete Care at Kensington (Kensington Care and Rehab Center) located?
- Complete Care at Kensington (Kensington Care and Rehab Center) is located at 1810 Kensington Dr, Waukesha, 53188, Waukesha, Wisconsin.
- How can I contact Complete Care at Kensington (Kensington Care and Rehab Center)?
- You can reach Complete Care at Kensington (Kensington Care and Rehab Center) by phone at +1 262-548-1400.
Nearby facilities
- LindenGrove Waukesha 1.3 mi
425 N University Dr, Waukesha, 53188
- ARIA of Waukesha 2.6 mi
1451 Cleveland Ave, Waukesha, 53186
- Avina of Pewaukee 4.8 mi
N26W23977 Watertown Rd, Waukesha, 53188
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.