Desert Haven Care Center

Safety & Inspections

Health deficiencies

National median: 7

11 above national median

Total federal penalties

$8,018

CMS data as of March 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

5.30 hrs above national median

Registered nurse (RN)

0.41 hrs

Licensed practical nurse (LPN)

1.07 hrs

Certified nursing aide (CNA)

2.88 hrs

Quality rating trend

Overall rating improved from 1 to 2 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home

Capacity

115 certified beds · ~84 avg residents/day (73% occupancy)

Ownership

For profit - Limited Liability company

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

Desert Haven Care Center is a 115-bed, for-profit skilled nursing facility located in Phoenix, Arizona, operated as a limited liability company. The center holds a 2-star overall rating from CMS, reflecting a 2-star health inspection score alongside 4-star ratings for both staffing levels and quality measures. These metrics indicate a contrast between the facility's clinical outcomes and its regulatory compliance history.

Location

2645 E Thomas Rd, Phoenix, 85016, Phoenix, AZ

Recent reviews

• LUCKY ★☆☆☆☆ February 5, 2026

  Now that I have transitioned to a superior facility, my clarity of mind has returned. I feel compelled to issue a formal warning: Desert Haven Scare Center is, without contest, the most grievous establishment I have encountered since becoming disabled.<br>While a select group of staff members perform their duties with grace, the leadership and general standards are utterly beneath contempt.<br>Grievances of the Realm<br>The Oak Unit Leadership: The Head Nurse is a habitual fabricator of the truth, and the Director of Nursing (D.O.N.) is utterly ineffectual, blindly endorsing every falsehood. To suggest they are unfit for their stations is a drastic understatement.<br>The Loss of Property: Upon my arrival, I was commanded to inventory my wardrobe. When the laundry department inevitably lost my garments, I was only reimbursed for three items. It became clear the staff had lied about the inventory process entirely.<br>Security & Neglect: My belongings remained secure only because I maintained a personal security camera. Furthermore, my "call light" was treated as a mere suggestion. They justified their negligence by claiming I could walk, and they weaponized my slurred speech against me.<br>Profiling & Prejudice: At 6'4" and nearly 300 pounds, I was profiled relentlessly. The indignities I suffered were so numerous I have lost count.<br>Atmosphere of Distrust: I refused to entrust them with my financial data and provided false information regarding my kin to protect them from this toxic environment. I kept the administration in a state of confusion as a defensive measure.<br>A Failure of Care<br>I endured this "asylum" solely for the mental health program and to avoid delaying my Social Security benefits. However, the treatment I received was insane. Whenever the environment provoked an outburst, the administration engaged in gaslighting to cast me as the villain. I witnessed the Head Nurse and D.O.N. literally huddling to concoct manipulations to cover their failures. I was there to heal, not to accumulate new trauma.<br>The state of the facility is appalling:<br>The State inspectors are nowhere to be found.<br>Pest control is a fantasy.<br>They lack even basic cable, offering only subpar digital television.<br>The Roll of Honor<br>Despite the darkness of this institution, there are Extraordinary Souls who deserve recognition. This review is a condemnation of the establishment, not these noble individuals. If your name is not on this list, it is my firm belief that you have no business in the medical field.<br>I salute the following:<br>Debbie, Sabrina, Jessie, Karly, Jonathan, Richard, T-Jay, James, Selena, Karin, Denise, both Mexican and African American Claudia, Phyllis , Terri,Brittany, Angela, Brandy, Sarah, Chuck, Kefe, Suzan, Cheryl, Jordan, Wellington, Erika, Rikary, Naomi, Perla, Sujey, Wilson, Lupe, Lori, Justin, Dawn, Awa, Joy, Jane, David, Gabbie, Maria, Paz, Romelia, Letty, Gift, Teresa, Odette, Sonnie, Awal, Franca, Mary, Evelyn, Craig, Alexa, both Seannas and their Mother, Norma, Bob, Lacy, Ralph, Cesar, and the entire Kitchen Staff.<br>Unless this facility is placed under new sovereignty, it should be shuttered immediately.<br><br>(🎤 The Mic has been dropped🎤).!!!

• Reginaldo Salinas ★☆☆☆☆ December 26, 2025

  OutSide Of Building Is Old and Falling Apart. Went inside to visit patient reeked of urine. Not A Good Place.

• Joel ★★☆☆☆ November 11, 2025

  Did not feel safe I had a medical problem they refused to call 911 so I called went to the hospital for on thing the hospital found a worse problem had to have abdominal surgery don't go to this facility

• Kayla Sanchez ★★★★☆ July 10, 2025

  This place is not bad at all. The rooms are outdated, building appears old and rundown, it definitely could be remodeled. However, the majority of the staff truly went above and beyond caring for my mother. One of the nursing assistants was Sue and she was amazing taking care of my mom during her last moments. I would recommend this place.

• Lucky S.O.B. ★★★★★ June 17, 2025

  I've been a resident here since May 18th 2024 and I love it here when I first got here I was like an animal backed into a corner I didn't trust anyone I lashed out at everyone and now me and the D.O.N. have a very unique bond that's unbreakable she's like a second Mom to me and I've bonded with the staff in a tremendous way and now we're like one big dysfunctional family I didn't adapt to this facility This facility adapted to me and that showed me how serious this place was about helping people and for the people in the comments about the cleanliness about this place yes it's not perfect but they do the best they can hands down 100% of the residents at this facility are mentally ill including myself for example there was this one time a nurse told a resident that she was gonna need to collect a stool sample from him later the resident went to his room took a dump in a bucket and took it and put it on her nursing cart for those of you that don't know anything about gathering stool samples google it because that's not even close to how the procedure is done and not to mention you got resident's taking dumps in they're trash can's and throwing trash in their toilets my hat's off to the staff members you have to have a very strong mentality to work here and they do an incredible job so think long and hard and try to be more empathetic about the circumstances and situations that have to be dealt with here this isn't a regular nursing home this is a Behavioral nursing home facility it's a whole another Ball game if you don't like how the facility is ran then remove your love one from the facility don't leave a negative review on google about a place that Effects their credibility because you're not competent enough to understand the concept of environmental adjustments.💯

Frequently asked questions

What is the overall CMS rating for Desert Haven Care Center?

Desert Haven Care Center has an overall CMS rating of 1 out of 5 stars.

How did Desert Haven Care Center score on health inspections?

Desert Haven Care Center received a health inspection rating of 1 out of 5 stars from CMS.

What is the staffing rating for Desert Haven Care Center?

Desert Haven Care Center has a staffing rating of 4 out of 5 stars, based on nurse-to-resident ratios.

How many beds does Desert Haven Care Center have?

Desert Haven Care Center has 115 certified beds.

Does Desert Haven Care Center accept Medicare or Medicaid?

Yes, Desert Haven Care Center accepts Medicare and Medicaid.

Where is Desert Haven Care Center located?

Desert Haven Care Center is located at 2645 E Thomas Rd, Phoenix, 85016, Phoenix, Arizona.

How can I contact Desert Haven Care Center?

You can reach Desert Haven Care Center by phone at +1 602-956-8000.

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