Carleton-Willard Village Retirement & Nursing Ctr
Bedford, Massachusetts
100 Old Billerica Road, Bedford, MA, 01730
Carleton-Willard Village Retirement & Nursing Ctr Quality & Safety Report
Below Average
CMS Official Overall: 4★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $25,497
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 1.15 hrs
- Licensed practical nurse (LPN) 0.78 hrs
- Certified nursing aide (CNA) 3.31 hrs
- Physical therapy 0.15 hrs
Quality rating trend
Overall rating declined from 5 to 4 stars over 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 179 certified beds · ~94 avg residents/day (52% occupancy)
- Ownership
- Non profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Carleton-Willard Village is a non-profit, 179-bed skilled nursing facility located in Bedford, Massachusetts. It holds a 4-star overall rating from CMS, supported by 5-star ratings in both staffing levels and quality measures. The facility currently maintains a 2-star rating for health inspections.
Location
100 Old Billerica Road, Bedford, MA, 01730, Bedford, MA
Frequently asked questions
- What is the overall CMS rating for Carleton-Willard Village Retirement & Nursing Ctr?
- Carleton-Willard Village Retirement & Nursing Ctr has an overall CMS rating of 4 out of 5 stars.
- How did Carleton-Willard Village Retirement & Nursing Ctr score on health inspections?
- Carleton-Willard Village Retirement & Nursing Ctr received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Carleton-Willard Village Retirement & Nursing Ctr?
- Carleton-Willard Village Retirement & Nursing Ctr has a staffing rating of 5 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Carleton-Willard Village Retirement & Nursing Ctr have?
- Carleton-Willard Village Retirement & Nursing Ctr has 179 certified beds.
- Does Carleton-Willard Village Retirement & Nursing Ctr accept Medicare or Medicaid?
- Yes, Carleton-Willard Village Retirement & Nursing Ctr accepts Medicare and Medicaid.
- Where is Carleton-Willard Village Retirement & Nursing Ctr located?
- Carleton-Willard Village Retirement & Nursing Ctr is located at 100 Old Billerica Road, Bedford, MA, 01730, Bedford, Massachusetts.
- How can I contact Carleton-Willard Village Retirement & Nursing Ctr?
- You can reach Carleton-Willard Village Retirement & Nursing Ctr by phone at +1 781-275-8700.
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- Nevins Nursing & Rehabilitation Center Methuen · 4.1★
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.